Senior Telephony/VoIP IT Specialist - Cloud RingCentral

Epiphany Business Services, Llc; Austin (TX); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

401k with company match

Vision & dental

Job summary

Epiphany Dermatology in Austin, TX is seeking an IT Specialist specializing in Telephony/VoIP to manage RingCentral services across clinics nationwide. This role focuses on production systems administration, call routing, incident resolution, and platform standards, rather than entry-level help desk work.

The ideal candidate brings hands-on cloud telephony experience and a customer-first mindset, with travel 20-40% across the continental US. Located in Austin preferred.

Qualifications

• Minimum five years experience in IT support or help desk roles
• Hands-on administration of production VoIP/cloud telephony platforms
• Experience with call routing, incident resolution and change-control
• Knowledge of networking, security fundamentals and SaaS integrations
• Willingness to travel up to 20-40% across the continental US

Responsibilities

• Administer and troubleshoot RingCentral or equivalent cloud telephony for users, numbers, queues and call routing
• Diagnose voice quality issues, incidents, and provisioning across clinics
• Maintain call-flow standards, permissions, and configuration records
• Collaborate with networking to resolve connectivity and QoS affecting voice services
• Own responsibility for telephony platform reliability and documentation
• Support clinics and acquisitions with technical contributions and migrations

Skills

Telephony/VoIP

RingCentral

Cloud technologies

Networking

IAM & Security

Education

Bachelor's degree in information technology or related field

High school diploma / GED

Tools

RingCentral

Google Workspace

Microsoft Entra ID / Azure

Job description

Epiphany Dermatology in Austin, TX is seeking an IT Specialist specializing in Telephony/VoIP to manage RingCentral services across clinics nationwide. This role focuses on production systems administration, call routing, incident resolution, and platform standards, rather than entry-level help desk work.

The ideal candidate brings hands-on cloud telephony experience and a customer-first mindset, with travel 20-40% across the continental US. Located in Austin preferred.