Cloud Telephony IT Specialist – RingCentral Expert

Epiphany Dermatology; Austin (TX); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

Short-term disability

Vision and dental coverage

401k with company match

HSA

Tuition assistance

Certification reimbursement

Job summary

Epiphany Dermatology is seeking an IT Specialist focused on Telephony/VoIP to manage RingCentral services across our clinics nationwide. The role combines production systems administration with hands-on cloud telephony, call routing, and incident resolution.

You’ll collaborate with networking, IAM, and security teams while supporting new clinics and acquisitions. The ideal candidate has 5+ years in IT support, strong RingCentral and cloud telephony experience, and can travel 20–40% across the

Qualifications

• Five years experience as a help desk or other customer support role, multi-site and remote support
• Hands-on administration of a production VoIP or cloud telephony platform
• Understanding of call flows, provisioning and voice/network troubleshooting
• Willingness to travel 20–40% (continental US)
• Located in Austin, TX preferred; or nearby areas

Responsibilities

• Administer and troubleshoot RingCentral or enterprise cloud telephony, including users, numbers, queues and auto attendants
• Diagnose voice quality and routing issues; coordinate with carriers and network owners
• Maintain documentation, change approvals and configuration records
• Collaborate with networking, IAM and cybersecurity teams as assigned
• Support clinics during migrations and new acquisitions as a technical contributor

Skills

Telephony/VoIP

Customer service

Incident management

Documentation

Networking basics

Education

Bachelor's degree in information technology or related field

Tools

RingCentral

Google Workspace

Microsoft Entra ID / Azure

Job description

Epiphany Dermatology is seeking an IT Specialist focused on Telephony/VoIP to manage RingCentral services across our clinics nationwide. The role combines production systems administration with hands-on cloud telephony, call routing, and incident resolution.

You’ll collaborate with networking, IAM, and security teams while supporting new clinics and acquisitions. The ideal candidate has 5+ years in IT support, strong RingCentral and cloud telephony experience, and can travel 20–40% across the