VoIP & RingCentral Telecom Engineer

Heartland Dental; Effingham (IL); On-site; USD 85,000 - 120,000; Full time

Job summary

Heartland Dental seeks a Telecom Engineer to support and enhance our RingCentral UCaaS telephony across corporate and dental office environments. You will design solutions, troubleshoot complex issues, and coordinate with cross-functional teams to ensure optimal telecom performance.

You will work under the IT Network & Telecom Infrastructure Manager, driving projects, implementing updates, and staying current with emerging VoIP technologies to benefit the organization.

Qualifications

• 4–6+ years of experience troubleshooting VoIP platforms and networks.
• Knowledge of telephone and data cabling, network protocols and internet connectivity.
• Strong communication skills with stakeholders and vendors.
• Experience coordinating technology projects.
• Familiarity with scripting and automation concepts (Python, REST API, JSON, XML).

Responsibilities

• Provide efficient customer service to stakeholders.
• Design telecom solutions based on business needs.
• Collaborate with cross-functional teams to implement telephony solutions.
• Assist IT Operations with escalations of advanced phone issues.
• Review and maintain SOPs for telephony technologies.

Skills

UCaaS

VoIP troubleshooting

Network protocols

Project coordination

Python scripting

Tools

Ring Central

M365

Job description

Heartland Dental seeks a Telecom Engineer to support and enhance our RingCentral UCaaS telephony across corporate and dental office environments. You will design solutions, troubleshoot complex issues, and coordinate with cross-functional teams to ensure optimal telecom performance.

You will work under the IT Network & Telecom Infrastructure Manager, driving projects, implementing updates, and staying current with emerging VoIP technologies to benefit the organization.