Telecom Administrator: RingCentral & Unified Communications

Empath Health; West Palm Beach (FL); Sur place; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Benefits & Wellness

PTO 5+ weeks

Career growth

Mission-driven team

Résumé du poste

Empath Health seeks a Telecom Administrator to own the design, implementation, and ongoing optimization of voice and contact center platforms using RingCentral. You will ensure scalable, reliable communications across the enterprise and drive improvements in call routing and user experience.

The role requires deep VoIP expertise, IVR architecture, and collaboration with IT leadership, customer service, and networking teams.

Qualifications

• Bachelor's degree in Information Technology, Telecommunications, Computer Science, or related field preferred; equivalent work experience considered.
• 5+ years of VoIP or unified communications experience.
• 3+ years administering RingCentral.

Responsabilités

• Design and maintain architecture of the organization's unified communications platform, including extension design, dial plans, call routing logic, and configuration standards.
• Design and administer the organization's contact center environment: call queues, agent groups, routing profiles, and IVR structures.
• Design and maintain complex IVR systems and call routing structures with multi-level menus and time-based routing.
• Support reporting and analytics within the contact center, including configuring reports and monitoring call metrics.
• Collaborate with network teams to ensure QoS and reliable voice performance; lead projects and mentor junior staff.

Connaissances

VoIP

Unified Communications

Call routing

IVR design

QoS

Formation

Bachelor's degree in IT/ Telecommunications/ CS

Outils

RingCentral

Description du poste

Empath Health seeks a Telecom Administrator to own the design, implementation, and ongoing optimization of voice and contact center platforms using RingCentral. You will ensure scalable, reliable communications across the enterprise and drive improvements in call routing and user experience.

The role requires deep VoIP expertise, IVR architecture, and collaboration with IT leadership, customer service, and networking teams.