Senior Telecom Engineer: RingCentral & Cisco Voice Systems

Boston Medical Center; Boston (MA); Hybrid; USD 63,000 - 91,000; Full time

Job summary

Boston Medical Center, Corp. seeks a Telecommunication Specialist to design, deploy, and maintain voice and telecommunication systems across BMCHS campuses and clinics.

Responsibilities include managing moves/adds/changes, handling ServiceNow tickets, and ensuring uninterrupted voice services with Ring Central, Cisco, and Avaya platforms. You will back up systems, document configurations, and mentor junior staff while coordinating with network, security, and IT leadership to align telecom

Qualifications

• Bachelor of Science Degree in computer science and at least five years’ experience working with telecommunications and information technology network systems; or equivalent combination of formal education and experience.
• Ring Central experience required
• Cisco CCNA/CCVP certifications preferred
• Avaya Certified Support or Implementation Specialist preferred

Responsibilities

• Manages and supports all moves, adds and changes.
• Works daily ServiceNow tickets for staff.
• Collaborates with IT teams to ensure secure, scalable voice services.
• Document and deliver technical and administrative training for end users and team members.
• Manage call routing, dial plans and voicemail systems for optimal call flow.

Skills

Ring Central

Cisco Call Manager

Unity Connection

VoIP systems

Education

Bachelor of Science in Computer Science

Tools

SIP Trunks

CCNA / CCVP

Job description

Boston Medical Center, Corp. seeks a Telecommunication Specialist to design, deploy, and maintain voice and telecommunication systems across BMCHS campuses and clinics.

Responsibilities include managing moves/adds/changes, handling ServiceNow tickets, and ensuring uninterrupted voice services with Ring Central, Cisco, and Avaya platforms. You will back up systems, document configurations, and mentor junior staff while coordinating with network, security, and IT leadership to align telecom