Telecommunications Specialist - RingCentral & Avaya Expert

America At Work; Boston (MA); On-site; USD 80,000 - 95,000; Full time

Job summary

America At Work in Boston is seeking an experienced Telecommunications Specialist to support enterprise voice systems across our healthcare campuses and clinics. The role requires RingCentral expertise, Avaya platform knowledge, and the ability to troubleshoot complex telephony environments while collaborating with IT teams.

You will manage daily telecom operations, VoIP (cloud/on‑prem), call flows, MACs, and contribute to the smooth delivery of voice services.

Qualifications

• RingCentral experience.
• Bachelor’s in Computer Science or equivalent experience.
• 5+ years telecom/IT network systems experience.
• Experience with Avaya CM v16.3 and related tools (System/Session Manager, Aura Messaging, CMS, VeraSmart, Virtual Observer, G430/G450/G650).

Responsibilities

• Support enterprise voice systems across campuses and clinics.
• Manage daily telecom operations, VoIP (cloud/on‑prem), call flows, MACs.
• Collaborate with IT teams to troubleshoot and optimize telephony environments.

Skills

RingCentral

Education

Bachelor's in Computer Science or equivalent experience

Tools

Avaya CM v16.3

System/Session Manager

Aura Messaging

CMS

VeraSmart

Virtual Observer

G430/G450/G650

Job description

America At Work in Boston is seeking an experienced Telecommunications Specialist to support enterprise voice systems across our healthcare campuses and clinics. The role requires RingCentral expertise, Avaya platform knowledge, and the ability to troubleshoot complex telephony environments while collaborating with IT teams.

You will manage daily telecom operations, VoIP (cloud/on‑prem), call flows, MACs, and contribute to the smooth delivery of voice services.