Senior Telecom & Unified Communications Infrastructure Lead

Carrier; West Palm Beach (FL); On-site; USD 79,000 - 158,000; Full time

Benefits offered by this job

Health benefits

Pension/Retirement

Paid time off

Disability benefits

Life Insurance

Tuition assistance

Job summary

Carrier Global Corporation in Florida is seeking an experienced leader to manage Unified Communications, Telephony and Mobility services. You will own vendor and financial management, oversee ServiceNow governance, and drive AI enablement within collaboration platforms while working with executives and operations teams.

The role emphasizes incident and change management, KPI reporting, and ensuring high service quality with cross-functional collaboration and leadership.

Qualifications

• Bachelor’s degree required.
• 7+ years of professional experience in telecommunications or enterprise infrastructure services.
• Advanced knowledge of VoIP, PSTN, Zoom Phone, and UC platform administration.

Responsibilities

• Manage and enhance global voice and PSTN services.
• Own and support Zoom Phone and related telecommunications platforms.
• Oversee mobility operations and complete device lifecycle management.
• Maintain ServiceNow governance for Telecommunications and Unified Communications services.
• Review invoices and drive cost optimization initiatives.
• Partner with executives and operations teams to align tech solutions with business needs.

Skills

Vendor management

Service management

ITIL processes

Executive communication

Education

Bachelor's degree

Tools

ServiceNow

Zoom Phone

VoIP/Telecom platforms

Carrier networks (AT&T/Verizon/T-Mobile)

Job description

Carrier Global Corporation in Florida is seeking an experienced leader to manage Unified Communications, Telephony and Mobility services. You will own vendor and financial management, oversee ServiceNow governance, and drive AI enablement within collaboration platforms while working with executives and operations teams.

The role emphasizes incident and change management, KPI reporting, and ensuring high service quality with cross-functional collaboration and leadership.