Global Unified Communications & Telephony Lead

Carrier Global Corporation

Florida City (FL)

Hybrid

USD 79,000 - 158,000

Full time

4 days ago

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Benefits offered by this job

Health care benefits

Retirement benefits

Paid time off and holidays

Disability insurance

Life insurance

Tax-advantaged accounts

Tuition assistance

Job summary

Carrier Global Corporation is seeking a senior Telecommunications & Unified Communications leader to own global voice and mobility services. You will manage Zoom Phone and related platforms, oversee numbering, queues, IVR, and support site deployments while driving AI enablement and cost optimization.

A strong background in ITIL processes and ServiceNow is preferred. The role emphasizes vendor oversight, contract management, and executive stakeholder communication within a large, global

Qualifications

Bachelor’s degree required; 7+ years in telecommunications, unified communications, or enterprise infra services.

Responsibilities

Manage and enhance global voice and PSTN services.
Own and support Zoom Phone and related telecommunications platforms.
Perform number management and porting activities.
Manage call queues, IVR systems, SMS services, and call routing.
Support new site deployments, acquisitions, divestitures, and organizational changes.
Manage relationships with strategic service providers including AT&T, Verizon, T-Mobile, Zoom.

Skills

Telecom support

Unified communications

Vendor management

Stakeholder engagement

Leadership

Education

Bachelor’s degree

Tools

Zoom Phone

ServiceNow

Job description

A strong background in ITIL processes and ServiceNow is preferred. The role emphasizes vendor oversight, contract management, and executive stakeholder communication within a large, global

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