Global Unified Communications & Telephony Lead

Carrier Global Corporation

Florida City (FL)

Hybrid

USD 79,000 - 158,000

Full time

4 days ago
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Benefits offered by this job

Health care benefits
Retirement benefits
Paid time off and holidays
Disability insurance
Life insurance
Tax-advantaged accounts
Tuition assistance

Job summary

Carrier Global Corporation is seeking a senior Telecommunications & Unified Communications leader to own global voice and mobility services. You will manage Zoom Phone and related platforms, oversee numbering, queues, IVR, and support site deployments while driving AI enablement and cost optimization.

A strong background in ITIL processes and ServiceNow is preferred. The role emphasizes vendor oversight, contract management, and executive stakeholder communication within a large, global

Qualifications

  • Bachelor’s degree required; 7+ years in telecommunications, unified communications, or enterprise infra services.

Responsibilities

  • Manage and enhance global voice and PSTN services.
  • Own and support Zoom Phone and related telecommunications platforms.
  • Perform number management and porting activities.
  • Manage call queues, IVR systems, SMS services, and call routing.
  • Support new site deployments, acquisitions, divestitures, and organizational changes.
  • Manage relationships with strategic service providers including AT&T, Verizon, T-Mobile, Zoom.

Skills

Telecom support
Unified communications
Vendor management
Stakeholder engagement
Leadership

Education

Bachelor’s degree

Tools

Zoom Phone
ServiceNow

Job description

Carrier Global Corporation is seeking a senior Telecommunications & Unified Communications leader to own global voice and mobility services. You will manage Zoom Phone and related platforms, oversee numbering, queues, IVR, and support site deployments while driving AI enablement and cost optimization.

A strong background in ITIL processes and ServiceNow is preferred. The role emphasizes vendor oversight, contract management, and executive stakeholder communication within a large, global

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