Infrastructure Service Specialist

Energie Gestalter; Town of Florida (NY); Hybrid; USD 79,000 - 158,000; Full time

Benefits offered by this job

Health Care Benefits

Wellness incentives

Retirement Benefits

Paid vacation and leave

Disability insurance

Life Insurance

Tax-Advantaged Accounts

Tuition Assistance

Job summary

Carrier Global Corporation seeks a leader to manage Unified Communications, Telephony, and Mobility Services worldwide. You will own Zoom Phone, PSTN, and voice platforms, drive KPI improvements, and coordinate with major carriers.

The role requires partnership across sites for acquisitions and reorganizations. The position demands a Bachelor’s degree with 7+ years in telecom or enterprise infrastructure, strong ITIL, and ServiceNow expertise; a market-range salary is listed with comprehensive

Qualifications

• Advanced knowledge of VoIP, PSTN, Zoom Phone, and Contact Center platform administration.
• Direct operational experience managing enterprise carrier systems (AT&T, Verizon, T-Mobile) and mobility platforms.
• Applied experience managing ITIL processes within ServiceNow; strong vendor and cost controls.

Responsibilities

• Manage and enhance global voice and PSTN services; own Zoom Phone and related platforms.
• Support and administer Contact Center platforms; deliver KPI reporting and service quality improvements.
• Oversee mobility operations with major carriers; manage device lifecycle and related workflows.
• Maintain ServiceNow governance for telecommunications and UC services; ensure incident, change, and problem management.

Skills

VoIP

PSTN

Zoom Phone

Contact Center administration

ITIL processes

ServiceNow

Education

Bachelor's degree

Tools

ServiceNow

Zoom Phone

Job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting‑edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world‑class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

Key Responsibilities

Unified Communications & Telephony Manage and enhance global voice and PSTN services. Own and support Zoom Phone and related telecommunications platforms. Perform number management and porting activities. Manage call queues, IVR systems, SMS services, and call routing. Support new site deployments, acquisitions, divestitures, and organizational changes.

Contact Center & Collaboration Services Support and administer Contact Center platforms. Manage and enhance collaboration technologies. Deliver KPI reporting and service quality improvements. Drive AI enablement and innovation within communication platforms.

Mobility Services Own mobility operations for AT&T, Verizon, T‑Mobile, Tangoe. Manage the complete mobile device lifecycle. Oversee joiner, mover, and leaver processes. Coordinate provisioning, upgrades, replacements, and device recycling activities. Own ServiceNow mobility workflows and processes. Manage mobility‑related financial controls and invoice approvals.

Service Management Maintain ServiceNow governance for Telecommunications and Unified Communications services. Ensure effective management of incidents, requests, problems, changes. Drive SLA adherence and continuous service quality improvements.

Vendor & Financial Management Manage relationships with strategic service providers including AT&T, Verizon, T‑Mobile, Zoom, ChoiceTel. Oversee contract and license management. Drive cost optimization initiatives. Review and approve telecommunications‑related invoices and expenditures.

Business Relationship Management Partner with General Managers, Operations Managers, Business Unit Leadership Teams. Understand business requirements and provide technology solutions. Lead customer escalations and service issue resolution. Ensure high levels of customer satisfaction for communication services, VoIP and telephony solutions, Contact Center platforms, Unified Communications services, Mobility services, Collaboration technologies.

Minimum Requirements

Bachelor’s degree 7+ years of professional experience supporting telecommunications, unified communications, or enterprise infrastructure services.

Preferred Qualifications

Advanced knowledge of VoIP, PSTN, Zoom Phone, and Contact Center platform administration. Direct operational experience managing enterprise carrier systems (AT&T, Verizon, T‑Mobile) and mobility platforms (Tangoe). Applied experience managing ITIL processes (Incident, Request, Problem, Change) within ServiceNow. Proven capability in financial controls, vendor contract oversight, and telecom invoice processing. In‑depth understanding of carrier organization structures, workflows, and enhancement programs. Hands‑on experience driving AI tool integration or workflow automation within collaboration platforms. Demonstrated ability to communicate effectively with executive leadership and operational stakeholders.

Pay Range

The annual salary for this position is between $79,000.00 - $158,000.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

• Health Care Benefits: Medical, Dental, Vision;


• Wellness incentives;


• Retirement Benefits;


• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation;


• Disability: Short‑term and long‑term disability;


• Life Insurance and Accidental Death and Dismemberment;


• Tax‑Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account;


• Tuition Assistance;

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 3 days from Job Posting Date: 25 September 2026.

Use of AI Technology‑enabled tools may support parts of the recruitment process, with oversight by people.

At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.