Telecom Transformation & UCaaS Lead

Patriot Growth Insurance Services, LLC; Northern (KY); Hybrid; USD 130,000 - 150,000; Full time

Benefits offered by this job

Medical plans

Virtual medical/mental healthcare

Disability coverage

Paid parental leave

Flexible PTO

401(k) match

Employee Assistance Program

Job summary

Patriot Growth Insurance Services in the United States is seeking a Telecom Manager to lead the modernization and scaling of telecommunications, including a major RingCentral migration and transition of circuits across 170 independent agencies to a managed service provider.

This remote-first role requires strong leadership, collaboration with stakeholders, and hands-on execution to ensure reliable operations, cost optimization, and scalable telecom processes across the organization.

Qualifications

• 7+ years in telecom operations, voice platforms, carrier management, network services, telecommunications migrations, or related disciplines.
• 3+ years of experience managing telecom vendors, carrier relationships, managed services providers, enterprise circuit portfolios, or UCaaS migrations.
• Experience planning and executing RingCentral or similar UCaaS platform migrations, including number porting, cutover execution, and post-migration support.

Responsibilities

• Lead the execution of enterprise telecommunications initiatives, including RingCentral migration activities, circuit transitions, carrier coordination, and ongoing telecom operations.
• Manage the migration of telecom circuits across approximately 170 independent agencies, ensuring smooth planning, communication, implementation, and post-cutover support.
• Coordinate site readiness assessments, number porting, user migration planning, cutovers, issue resolution, and stabilization efforts to minimize business disruption.
• Govern relationships with telecom vendors and managed services providers, ensuring strong service delivery, contract compliance, escalation management, and performance outcomes.
• Standardize telecom inventories, operational controls, migration runbooks, service catalogs, and lifecycle processes to improve scalability and consistency.
• Partner with Finance, Procurement, Infrastructure, Security, Agency Operations, and the PMO to improve cost visibility, resource planning, migration readiness, and operational performance.

Skills

Telecom operations

Vendor management

UCaaS migrations

RingCentral

Project coordination

Stakeholder communication

Tools

Carrier portals

Inventory management tools

Job description

Patriot Growth Insurance Services in the United States is seeking a Telecom Manager to lead the modernization and scaling of telecommunications, including a major RingCentral migration and transition of circuits across 170 independent agencies to a managed service provider.

This remote-first role requires strong leadership, collaboration with stakeholders, and hands-on execution to ensure reliable operations, cost optimization, and scalable telecom processes across the organization.