Senior Technology Operations Engineer

ITSMF

Charlotte (NC)

On-site

USD 70,000 - 100,000

Full time

3 days ago

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Benefits offered by this job

Medical benefits

Dental benefits

Paid holidays

401k plan

Job summary

Truist Financial Corporation is seeking an IT Operations professional to ensure stable performance across platforms; responsibilities include batch workflow, log analysis, and HA/DR support. The role emphasizes coordination with technical and non-technical partners.

The candidate should have at least 4 years in technology operations, knowledge of IT infrastructure, and familiarity with standard operating procedures. Regular shift in the United States is expected.

Qualifications

High school diploma and a minimum of 4 years of experience in technology operations or related technical support roles.

Responsibilities

Managing workflows, troubleshooting issues and ensuring production stability.
Communicate operational issues, task requirements, service impacts, and resolution timelines clearly to technical and non-technical partners.
Review job requirements and documentation for completeness, accuracy, and adherence to standards.
Manage and monitor batch workflow execution using CA Workload Automation (ESP).
Perform troubleshooting through log analysis across Mainframe, Linux, and Windows environments.
Execute operational tasks and automation within mainframe systems, including OPS/MVS.
Manage deployments and version control using ChangeMan.
Support operations in high-availability and disaster recovery environments.
Use ServiceNow or similar ITSM platforms to manage incidents, changes, and operational tickets.