Senior Technology Operations Specialist

ITSMF; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Paid holidays

401k plan

Job summary

Truist Financial Corporation is seeking an IT Operations professional to ensure stable performance across platforms; responsibilities include batch workflow, log analysis, and HA/DR support. The role emphasizes coordination with technical and non-technical partners.

The candidate should have at least 4 years in technology operations, knowledge of IT infrastructure, and familiarity with standard operating procedures. Regular shift in the United States is expected.

Qualifications

• High school diploma and a minimum of 4 years of experience in technology operations or related technical support roles.

Responsibilities

• Managing workflows, troubleshooting issues and ensuring production stability.
• Communicate operational issues, task requirements, service impacts, and resolution timelines clearly to technical and non-technical partners.
• Review job requirements and documentation for completeness, accuracy, and adherence to standards.
• Manage and monitor batch workflow execution using CA Workload Automation (ESP).
• Perform troubleshooting through log analysis across Mainframe, Linux, and Windows environments.
• Execute operational tasks and automation within mainframe systems, including OPS/MVS.
• Manage deployments and version control using ChangeMan.
• Support operations in high-availability and disaster recovery environments.
• Use ServiceNow or similar ITSM platforms to manage incidents, changes, and operational tickets.

Skills

Scheduling / workload automation

Mainframe OPS/MVS

Log analysis / troubleshooting

ServiceNow ITSM

Education

High school diploma

Tools

CA Workload Automation ESP

ChangeMan

OPS/MVS

ServiceNow

Job description

Please review the following job description:

Supports and coordinates day to day technology operations to ensure stable and efficient performance across assigned platforms, infrastructure, systems, and networks. Delivers reliable administration and support of hardware, software, databases, and end user technology, highlighting issues and trends to senior teammates and providing assistance and training to lower level support teammates to enable seamless service delivery and operational continuity.

Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

ESSENTIAL DUTIES AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Managing workflows, troubleshooting issues and ensuring production stability

2. Communicate operational issues, task requirements, service impacts, and resolution timelines clearly to technical and non-technical partners

3. Review job requirements and documentation for completeness, accuracy, and adherence to standards.

4. Manage and monitor batch workflow execution using CA Workload Automation (ESP).

5. Perform troubleshooting through log analysis across Mainframe, Linux, and Windows environments.

6. Execute operational tasks and automation within mainframe systems, including OPS/MVS.

7. Manage deployments and version control using ChangeMan.

8. Support operations in high-availability and disaster recovery environments.

9. Use ServiceNow or similar ITSM platforms to manage incidents, changes, and operational tickets.

QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High school diploma and a minimum of 4 years of experience in technology operations or related technical support roles.
2. Working knowledge of IT infrastructure components including hardware, software, and networks.
3. Familiarity with standard operating procedures and compliance requirements in technology environments.

Preferred Qualifications:
1. 5+ years in scheduling, workload automation, or operations intake.
2. Proficiency with CA Workload Automation (ESP).
3. Strong mainframe experience, including OPS/MVS automation.
4. Command-line skills in Mainframe, Linux, or Windows environments.
5. Demonstrated ability to troubleshoot through logs and workflow analysis.
6. Experience with ServiceNow or equivalent ITSM tools.
7. Hands-on experience with ChangeMan.
8. Background in resilient, high-availability, or DR environments.
9. Ability to partner across multiple teams and manage competing priorities.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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