Senior Tech Operations & Support Lead

Truist; Zebulon (NC); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Job summary

Truist in Zebulon, NC seeks an IT Operations Specialist to support and coordinate technology platforms, infrastructure, and networks to ensure stable performance. You will administer hardware, software, databases, and end-user tech, adhering to procedures and helping teammates troubleshoot.

Role emphasizes compliance, security, and continuous improvement through clear documentation and collaboration with other teams. Equal opportunity employer.

Qualifications

• High school diploma and a minimum of 4 years of experience in technology operations or related technical support roles.
• Working knowledge of IT infrastructure components including hardware, software, and networks.
• Familiarity with standard operating procedures and compliance requirements in technology environments.

Responsibilities

• Deliver day-to-day operational support for technology platforms, infrastructure, and systems to maintain production stability.
• Administer and support hardware, software, databases, and end-user technology following established procedures.
• Coordinate routine operational activities with other technology teams and escalate issues when needed.
• Monitor system performance, alerts, and queues; resolve issues within scope and escalate complex problems.

Skills

Operational excellence

End-user support

Training teammates

Documentation

Education

High school diploma

Job description

Truist in Zebulon, NC seeks an IT Operations Specialist to support and coordinate technology platforms, infrastructure, and networks to ensure stable performance. You will administer hardware, software, databases, and end-user tech, adhering to procedures and helping teammates troubleshoot.

Role emphasizes compliance, security, and continuous improvement through clear documentation and collaboration with other teams. Equal opportunity employer.