Senior Technical Writer (Remote) - Docs-as-Code & API Docs

Bazeta; Northern (KY); Hybrid; USD 95,000 - 115,000; Full time

Benefits offered by this job

Generous PTO

Parental Leave

Healthcare options

Retirement programs

Education reimbursement

Commuter offset

Job summary

Ping Identity seeks a Senior Technical Writer to create and maintain documentation for its cloud-based and on‑premise products. You will work with engineers, product teams, and SMEs to translate complex concepts into clear content for diverse audiences, from developers to admins and end users.

You’ll contribute in a Docs‑as‑Code environment using GitHub, across SDLC stages, and support reuse, consistency, and AI-assisted tooling to ensure high-quality documentation.

Qualifications

• Collaborate with SMEs, engineers, and product teams to define, design, create, and maintain core documentation for Ping Identity's products and services.

Responsibilities

• Collaborate with SMEs, engineers, and product teams to define, design, create, and maintain core documentation for Ping Identity's products and services.
• Deliver documentation for cloud-based services and/or on-premise software aimed at different audiences, including end-users, admins, developers, integrators, and DevOps.
• Investigate, research, and learn our products and the standards they depend on.
• Translate complex technical concepts into clear, concise, and user-friendly content, including real-life examples and use cases.
• Advocate for documentation throughout the software development lifecycle during product planning and feature scoping meetings.
• Work with AsciiDoc in a Docs-as-Code authoring and publishing environment using GitHub.
• Follow the software development lifecycle process closely to anticipate and ascertain documentation needs.
• Provide constructive structural and technical edits for writers or developer-contributed content.

Skills

Technical writing

Agile familiarity

Multi-audience writing

Docs-as-Code

AI-assisted tooling

Tools

AsciiDoc

GitHub

Antora

Jenkins

Jira

Confluence

Markdown

IDEs

Scripting languages

Job description

Ping Identity seeks a Senior Technical Writer to create and maintain documentation for its cloud-based and on‑premise products. You will work with engineers, product teams, and SMEs to translate complex concepts into clear content for diverse audiences, from developers to admins and end users.

You’ll contribute in a Docs‑as‑Code environment using GitHub, across SDLC stages, and support reuse, consistency, and AI-assisted tooling to ensure high-quality documentation.