Technical Writer - API & User Documentation (Remote)

Nametag; Seattle (WA); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Meaningful equity

Comprehensive health benefits

Remote-first

Flexible PTO

Quarterly team off-sites

New MacBook and equipment

Job summary

Nametag is seeking a Technical Writer to own our documentation for customers. You will write user manuals, API guides, release notes, and FAQs to help users navigate our software.

In a fast-moving security-focused B2B SaaS environment, you’ll collaborate with engineering and product leadership, ensure style guide consistency, and continuously improve our docs based on user feedback and feature updates.

Qualifications

• 5+ years turning complex processes into clear documentation.
• Experience applying UX principles to article layout.
• Experience in fast-paced software development cycles.
• Knowledge documenting APIs with HTML/CSS/JavaScript or Python.
• Bonus: security, identity, or B2B SaaS experience.

Responsibilities

• Create and maintain user manuals, API guides, release notes, and online help FAQs.
• Follow and maintain company style guides for consistency.
• Review existing documentation and update with new feature changes.
• Analyze customer feedback to improve guides and measure usefulness.
• Audit systems by testing software to verify accuracy of steps.

Skills

Documentation

UX concepts

Software development

API docs

Security knowledge

Tools

HTML

CSS

JavaScript

Python

Job description

Nametag is seeking a Technical Writer to own our documentation for customers. You will write user manuals, API guides, release notes, and FAQs to help users navigate our software.

In a fast-moving security-focused B2B SaaS environment, you’ll collaborate with engineering and product leadership, ensure style guide consistency, and continuously improve our docs based on user feedback and feature updates.