Senior Technical Writer - AI-Driven Docs Leader (Remote)

Hidden Jobs; United States; Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Remote work

Background check

Job summary

optro is seeking a senior technical writer to own customer- and developer-facing documentation for a B2B SaaS platform. You will design and operate AI-assisted workflows to collect source material, draft content, and publish with accuracy and clarity.

Collaborating with Product, Engineering, and Design, you will maintain consistent terminology, improve information architecture, and create reusable templates to scale content creation.

Qualifications

• 5+ years of experience as a technical writer or in a technical support role with a writing component in B2B SaaS.
• Excellent written and verbal communication with strong consistency and quality.
• Proven ability to build or improve repeatable, scalable content workflows.
• Solid understanding of knowledge base tools, CMS, style guides, and content standards.

Responsibilities

• Draft, edit, and publish accurate product documentation on a reliable cadence with Product teams.
• Own and improve an AI-assisted workflow for collecting source material, drafting, and publication prep.
• Maintain navigable information architecture, terminology, and content structure to reduce user friction.
• Build reusable resources like style guides, templates, and contribution workflows for scalable authoring.
• Collaborate with product managers, engineers, product marketing, and support to reflect new features and changes in content.
• Identify documentation and process gaps and propose improvements, including automation opportunities.

Skills

Technical writing

Documentation workflows

B2B SaaS knowledge

CMS knowledge

AI-assisted tooling

Job description

optro is seeking a senior technical writer to own customer- and developer-facing documentation for a B2B SaaS platform. You will design and operate AI-assisted workflows to collect source material, draft content, and publish with accuracy and clarity.

Collaborating with Product, Engineering, and Design, you will maintain consistent terminology, improve information architecture, and create reusable templates to scale content creation.