Senior Technical Writer - AI-Driven Content & Workflow

Optro; Los Angeles (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health coverage

401(k) with company match

Competitive compensation

Bonus program

Life enhancement stipend

Job summary

Optro is seeking a Technical Writer in Los Angeles to ensure customer- and developer-facing content is clear, accurate, and delivered on a reliable cadence. You will partner with Product, Engineering & Design to produce high-quality documentation, with a focus on AI-assisted content workflows.

The role emphasizes ownership of content processes, scalable templates, and cross-functional collaboration to keep documentation aligned with product changes and business needs.

Qualifications

• 5+ years of experience as a technical writer or technical support role with a writing component in a B2B SaaS or similar technical environment.
• Excellent written and verbal communication skills.
• Demonstrated experience building or improving repeatable processes and scalable workflows, ideally within a documentation, content, or operations context.
• Experience working within documentation systems, style guides, or content standards — and a strong instinct for consistency and quality.
• Solid understanding of Knowledge Base & CMS tools.
• A bias toward proposing and driving solutions, not just surfacing pain points or blockers — this role requires ownership through to resolution.
• An entrepreneurial mindset — you're energized by building and are comfortable navigating ambiguity

Responsibilities

• Collaborate with Product, Engineering & Design (PED) teams to draft, edit, and publish accurate, well-structured product content on a reliable cadence.
• Own and continuously improve an AI-assisted workflow for collecting source material, drafting, and preparing content for publication — while maintaining accuracy, tone, and final quality.
• Maintain well-structured, easily navigable content so users can quickly find what they need.
• Cross-functional collaboration with stakeholders to reflect new features and changes in documentation.
• Identify gaps and propose improvements, including opportunities for automation.

Skills

Technical writing

B2B SaaS

Documentation systems

Knowledge Base

Ownership mindset

Tools

HTML

CSS

Job description

Optro is seeking a Technical Writer in Los Angeles to ensure customer- and developer-facing content is clear, accurate, and delivered on a reliable cadence. You will partner with Product, Engineering & Design to produce high-quality documentation, with a focus on AI-assisted content workflows.

The role emphasizes ownership of content processes, scalable templates, and cross-functional collaboration to keep documentation aligned with product changes and business needs.