Senior Technical Writer - AI-Driven Content & Scale

Apply; Los Angeles (CA); Hybrid; USD 95,000 - 135,000; Full time

Benefits offered by this job

Health coverage

401(k) match

Bonus program

Flexible vacation

Birthday time off

Volunteer time off

Employee resource groups

Team get-togethers

Parental Leave

Job summary

Optro, a leading AI-powered GRC platform, is seeking a Technical Writer to ensure customer- and developer-facing content is clear, accurate, and delivered on a reliable cadence. You will partner with Product, Engineering & Design teams and leverage AI tooling to streamline content collection, drafting, and publishing.

In this role you will own content structure, develop reusable templates, and work with stakeholders across product marketing and support to reflect new features.

Qualifications

• 5+ years of experience as a technical writer or technical support role in a B2B SaaS environment.
• Excellent written and verbal communication skills.
• Experience building repeatable processes and scalable workflows.
• Experience with documentation systems, style guides, or content standards.
• Understanding of Knowledge Base & CMS tools.
• Entrepreneurial mindset with ownership through to resolution.

Responsibilities

• Draft, edit, and publish accurate, well-structured product content on a reliable cadence.
• Own and improve an AI-assisted workflow for collecting source material, drafting, and publication.
• Maintain well-structured content so users can quickly find what they need.
• Collaborate with product, engineering, design, and support to reflect new features and changes.

Skills

Technical writing

B2B SaaS

Cross-functional collaboration

Content strategy

AI tooling experience

Knowledge Base

Tools

Knowledge Base tools

CMS tools

HTML

CSS

Job description

Optro, a leading AI-powered GRC platform, is seeking a Technical Writer to ensure customer- and developer-facing content is clear, accurate, and delivered on a reliable cadence. You will partner with Product, Engineering & Design teams and leverage AI tooling to streamline content collection, drafting, and publishing.

In this role you will own content structure, develop reusable templates, and work with stakeholders across product marketing and support to reflect new features.