Senior Technical Support Specialist, L2 — Remote

Bazeta; Northern (KY); Hybrid; USD 60,000 - 85,000; Full time

Job summary

Interra Health is seeking a Technical Support Specialist, Level 2, to provide advanced technical support for internet-based applications, APIs, and database-driven systems. You will collaborate with Support, Engineering, and Customer teams to address implementation needs and improve issue resolution processes.

This fully remote US role requires a bachelor’s degree or equivalent, strong problem solving, SQL querying, and experience with Postman, Salesforce, and Azure DevOps.

Qualifications

• Bachelor's degree or equivalent work experience.
• 5+ years of related experience in technical support or engineering roles.
• Proficiency with SQL queries and API-related troubleshooting.
• Experience with case management tools (Salesforce/ServiceNow/ZenDesk) and developer tools like Postman.

Responsibilities

• Troubleshoot complex issues across internet-based apps, APIs, and database-driven systems.
• Collaborate with Support, Engineering, and Customer teams to address implementation needs and improve resolution processes.
• Explain technical issues clearly to non-technical audiences and mentor junior staff.
• Manage multiple cases and projects, communicating updates and solutions as needed.

Skills

SQL queries

Python

HTML/CSS

Microsoft Office

Problem-solving

Communication

Education

Bachelor's degree or equivalent

Tools

Postman

Salesforce

ServiceNow

ZenDesk

Azure DevOps

Jira

Job description

Interra Health is seeking a Technical Support Specialist, Level 2, to provide advanced technical support for internet-based applications, APIs, and database-driven systems. You will collaborate with Support, Engineering, and Customer teams to address implementation needs and improve issue resolution processes.

This fully remote US role requires a bachelor’s degree or equivalent, strong problem solving, SQL querying, and experience with Postman, Salesforce, and Azure DevOps.