Senior Tier 2 IT Support Analyst — Remote

Privia Health; United States; Remote; USD 72,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Pet insurance

401K

Job summary

Privia Health is seeking a Tier 2 Technical Support Analyst to lead complex escalations and maintain nationwide IT operations in a fully remote setting. You will influence technical decisions across infrastructure, network systems, and clinical hardware, while mentoring Tier 1 teams and driving chatbot-based process improvements.

Qualified candidates will have strong communication and problem-solving skills, a background in IT desktop support or network operations, and hands-on experience with

Qualifications

• Strong communication and analytical problem-solving skills.
• Ability to work independently in a fully remote environment.
• Experience with IT operations and remote support practices.

Responsibilities

• Resolve complex Tier 2 escalations and lead remote diagnostic sessions to maintain business-critical IT operations nationwide.
• Manage network infrastructure troubleshooting, Meraki firewall and DNS configurations.

Job description

Privia Health is seeking a Tier 2 Technical Support Analyst to lead complex escalations and maintain nationwide IT operations in a fully remote setting. You will influence technical decisions across infrastructure, network systems, and clinical hardware, while mentoring Tier 1 teams and driving chatbot-based process improvements.

Qualified candidates will have strong communication and problem-solving skills, a background in IT desktop support or network operations, and hands-on experience with