Remote Tech Support Specialist II (SaaS/Healthcare)

Interra Health; Boston (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Remote-first

Home office stipend

Flexible scheduling

Annual offsite

Flexible PTO

Health coverage

401(k)

Job summary

Interra Health is seeking a Technical Support Specialist, Level 2, to troubleshoot complex issues across internet-based applications, APIs, and database-driven systems, ensuring timely resolution and technical ownership through to completion.

You will collaborate with Support, Engineering, and Customer teams to address implementation needs, improve issue resolution processes, and enhance service quality to support customer satisfaction and long-term relationships.

Qualifications

• Minimum of 5 years of related experience with a Bachelor's degree or equivalent.
• Proficient in Microsoft Office Suite.
• Experience using case management tools (Salesforce, ServiceNow, Zendesk).
• Proficiency using developer tools, Postman and writing SQL queries.

Responsibilities

• Troubleshoot root causes and communicate details to internal and external stakeholders.
• Develop and document processes and best practices for customer support and product end users.
• Manage multiple cases and projects simultaneously, providing updates and in-depth solutions as needed.
• Mentor and support level 1 and level 2 specialists and contribute to knowledge transfer.
• Propose, plan and own new feature requests and system training.

Skills

5 years exp

Microsoft Office

Salesforce

ServiceNow

Zendesk

Postman

SQL

C++

Python

HTML/CSS

Azure DevOps

Jira

Communication

Healthcare IT

Education

Bachelor's degree or equivalent

Tools

SQL

Job description

Interra Health is seeking a Technical Support Specialist, Level 2, to troubleshoot complex issues across internet-based applications, APIs, and database-driven systems, ensuring timely resolution and technical ownership through to completion.

You will collaborate with Support, Engineering, and Customer teams to address implementation needs, improve issue resolution processes, and enhance service quality to support customer satisfaction and long-term relationships.