Remote Telehealth Platform Support Engineer (L2–L3)

NTT DATA North America; Frisco (TX); On-site; USD 83,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) program

FSA/HSA

AD&D insurance

Employee assistance

Job summary

NTT DATA North America is hiring an Application Support Engineer to provide operational support for the Teladoc Telehealth Platform and its integrations from Frisco, TX. You will ensure platform availability, troubleshoot incidents, and coordinate with vendor teams to maintain a seamless virtual care experience.

The role requires 5+ years in healthcare applications, strong API, monitoring, and SQL skills, with cloud experience (Azure/AWS). A Bachelor's in IT/Engineering is preferred.

Qualifications

• 5+ years of experience supporting telehealth, patient engagement, or healthcare applications.
• 5+ years of understanding of REST APIs and web services.
• 5+ years of experience with Application monitoring tools, Log analysis, Incident management platforms (ServiceNow preferred).
• Experience with SQL queries and database troubleshooting.
• Knowledge of HL7/FHIR healthcare integration standards and healthcare workflows.
• Familiarity with cloud platforms (Azure or AWS).

Responsibilities

• Provide L2/L3 support for Teladoc and related telehealth applications.
• Monitor platform health, user experience, and transaction processing.
• Troubleshoot application issues and perform root cause analysis.
• Manage incidents, service requests, and problem tickets within SLA targets.
• Support production deployments, releases, and change activities.
• Support integrations and monitor API transactions and interface queues.
• Support clinical, administrative, and operational users.
• Manage user access, permissions, and role-based security.
• Assist with onboarding and configuration activities.
• Provide end-user training and documentation as required.
• Monitor system performance and capacity.
• Conduct application health checks.
• Coordinate with vendor support teams for complex issues.

Skills

Telehealth experience

REST APIs

Application monitoring

Log analysis

Incident management

SQL queries

HL7/FHIR

Cloud platforms (Azure or AWS)

Education

Bachelor's degree in IT/Engineering or related

Tools

ServiceNow

Job description

NTT DATA North America is hiring an Application Support Engineer to provide operational support for the Teladoc Telehealth Platform and its integrations from Frisco, TX. You will ensure platform availability, troubleshoot incidents, and coordinate with vendor teams to maintain a seamless virtual care experience.

The role requires 5+ years in healthcare applications, strong API, monitoring, and SQL skills, with cloud experience (Azure/AWS). A Bachelor's in IT/Engineering is preferred.