Senior Technical Support Engineer - Remote SaaS Healthcare

Interra Health

United States

On-site

USD 75,000 - 105,000

Full time

14 days+

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Benefits offered by this job

Competitive compensation

Remote-first

Home office stipend

Monthly Wi‑Fi reimbursement

Flexible work hours

Annual offsite

Generous PTO & holidays

Health coverage

401(k) with company match

Job summary

Interra Health is seeking a Technical Support Specialist, Level 2, to provide advanced technical support across internet‑based applications, APIs, and database‑driven systems. You will collaborate with Support, Engineering, and Customer teams to address implementation needs, improve resolution processes, and enhance service quality.

We value experience with case management tools, Postman, SQL, and programming languages (C++, Python, HTML, CSS).

Qualifications

Minimum of 5 years of related experience with a Bachelor’s degree; or equivalent work experience.
Proficient in the use of Microsoft Office Suite.
Desire to assist with and improve trouble‑shooting documentation.
Experience using a case management tool to record detailed notes and manage customer communication (e.g., Salesforce, ServiceNow, Zendesk).
Proficiency using developer tools, Postman and writing SQL queries is required.
Experience with programming languages (C++, Python, HTML, CSS) is a huge plus as it will be helpful when addressing technical questions with customers.
Superb problem‑solving skills in a mission‑critical SaaS environment.
Excellent verbal and written communication and presentation skills.
Prior work with Azure DevOps and/or Jira (or similar tools).
Detail oriented with the ability to multitask in a fast‑paced environment.
Experience in healthcare IT, medical information systems or EHRs is a plus.

Responsibilities

Troubleshoot and diagnose issue root cause; communicate details to internal and external stakeholders.
Assist in developing and documenting processes and best practices for support and product end users.
Explain technical issues to non‑technical audiences clearly.
Manage multiple cases and projects, providing updates and in‑depth solutions as needed.
Mentor junior support specialists and contribute to team growth.
Plan and own new feature requests, internal and external documentation, and trainings.