Remote L2 Technical Support Specialist (SaaS)

Remote Jobs; United States; Remote; USD 60,000 - 85,000; Full time

Benefits offered by this job

Remote-first

Home office stipend

Monthly Wi‑Fi reimbursement

Flexible scheduling

Annual offsite

Generous PTO and paid holidays

Health coverage and HSA eligibility

401(k) with company match

Job summary

Interra Health, a fast-growing healthcare technology company, is seeking a Technical Support Specialist, Level 2, to troubleshoot complex issues across internet-based apps, APIs, and databases. You will collaborate with Support, Engineering, and Customer teams to ensure timely resolutions and foster customer satisfaction.

Qualifications include 5+ years in related roles and proficiency with SQL, Postman, and programming basics.

Qualifications

• Minimum 5 years of related experience with a Bachelor's degree, or equivalent work experience.
• Proficient with Microsoft Office Suite.
• Experience using case management tools (Salesforce, ServiceNow, Zendesk).
• Proficiency using Postman and writing SQL queries.
• Experience with programming languages (C++, Python, HTML, CSS).
• Strong problem-solving and communication skills in a mission-critical SaaS environment.
• Comfort working in a remote, fast-paced healthcare IT setting.

Responsibilities

• Troubleshoot root cause and communicate issue details to internal and external stakeholders.
• Develop and document support processes and best practices for customers and product end users.
• Explain technical issues to non-technical audiences clearly.
• Manage multiple cases and projects across channels with timely updates and deep solutions.
• Mentor and support Level 1 and Level 2 technical support specialists.
• Plan and own new feature requests, internal/external documentation, and trainings.
• Collaborate with Support, Engineering, and Customer teams to address implementation needs.

Job description

Interra Health, a fast-growing healthcare technology company, is seeking a Technical Support Specialist, Level 2, to troubleshoot complex issues across internet-based apps, APIs, and databases. You will collaborate with Support, Engineering, and Customer teams to ensure timely resolutions and foster customer satisfaction.

Qualifications include 5+ years in related roles and proficiency with SQL, Postman, and programming basics.