Senior Technical Support & Field Solutions Lead

AAON, Inc.; Tulsa (OK); On-site; USD 85,000 - 120,000; Full time

Job summary

AAON, Inc. is seeking a Technical Development Specialist to provide technical leadership within the Technical Support team. You will coordinate advanced product support, warranty activities, field issue resolution, and continuous improvement across engineering, manufacturing, and product management.

You will mentor technicians, guide complex investigations, and support major accounts with elevated technical expertise while traveling to field locations as needed.

Qualifications

• Requires high school diploma or equivalent.
• 8+ years in HVAC, refrigeration, controls, field service, technical support, commissioning, warranty administration, or related technical environment.
• Associate degree in a related technical field preferred.
• Industry-recognized HVAC, controls, refrigeration, or technical certifications preferred.
• Prior experience as a technical mentor, project lead, or SME preferred.

Responsibilities

• Serve as the lead technical resource for escalated customer, service, warranty, and field support issues.
• Provide day-to-day guidance and technical assistance to Technical Support Specialists and other service personnel.
• Coordinate workload distribution and prioritization of technical support activities.
• Lead investigations of complex equipment failures and field issues.
• Analyze warranty trends and field data to identify improvements.
• Collaborate with Engineering, Manufacturing, Quality, Product Management, Sales, and Service teams to implement corrective actions.
• Review and approve complex warranty claims and service requests within guidelines.
• Support field service personnel and customers with advanced troubleshooting.
• Assist with major accounts and high-priority projects requiring elevated technical support.
• Conduct field visits for inspections, startup support, and root cause investigations.

Skills

HVAC expertise

Root cause analysis

Cross-functional coordination

Mentoring

Customer service

Education

Associate degree

Engineering Technology

HVAC Certifications

Tools

ERP systems

Service management systems

Reporting tools

Job description

AAON, Inc. is seeking a Technical Development Specialist to provide technical leadership within the Technical Support team. You will coordinate advanced product support, warranty activities, field issue resolution, and continuous improvement across engineering, manufacturing, and product management.

You will mentor technicians, guide complex investigations, and support major accounts with elevated technical expertise while traveling to field locations as needed.