HVAC Technical Support Engineer II: Uptime & Warranty

AAON, Inc.; Tulsa (OK); On-site; USD 60,000 - 80,000; Full time

Job summary

AAON, Inc. is seeking an Advanced Technical Support Specialist in Tulsa, OK. This role demands independent diagnostics and cross-functional collaboration to manage technical authority and customer satisfaction in mission-critical environments. Responsibilities include protecting system uptime, mitigating warranty risks, and guiding technical staff. Ideal candidates will possess diagnostic expertise in commercial HVAC systems and strong communication skills. The position significantly impacts warranty costs and organizational learning.

Qualifications

• Expert in diagnosing mechanical, electrical, and controls-related HVAC issues.
• Ability to interpret integrated system behavior and wiring diagrams.
• Experience in customer-facing roles requiring composure under pressure.

Responsibilities

• Independently diagnose complex HVAC issues.
• Protect system uptime in mission-critical environments.
• Document technical findings for organizational learning.

Skills

Diagnostic expertise in commercial HVAC mechanical and electrical systems

Strong working knowledge of refrigeration circuits

Proficiency interpreting complex wiring diagrams

Understanding commercial HVAC controls platforms

Clear technical communication during service events

Strong professional judgment

Job description

AAON, Inc. is seeking an Advanced Technical Support Specialist in Tulsa, OK. This role demands independent diagnostics and cross-functional collaboration to manage technical authority and customer satisfaction in mission-critical environments. Responsibilities include protecting system uptime, mitigating warranty risks, and guiding technical staff. Ideal candidates will possess diagnostic expertise in commercial HVAC systems and strong communication skills. The position significantly impacts warranty costs and organizational learning.