Senior HVAC Technical Support Leader

Aaon Coil Products Inc.; Tulsa (OK); On-site; USD 90,000 - 120,000; Full time

Job summary

Aaon Coil Products Inc. seeks a Lead Technical Support Specialist in Tulsa, OK to provide expert guidance on complex HVAC issues, warranty administration, and field investigations. You will mentor technicians, coordinate field activities, and drive continuous improvement across service processes.

The role requires strong problem-solving, cross-functional collaboration, and the ability to manage high-priority customer concerns with professionalism and technical authority.

Qualifications

• Requires a high school diploma or equivalent.
• 8+ years in HVAC, refrigeration, controls, field service or related technical area.
• Associate degree or tech certifications preferred.

Responsibilities

• Lead investigations of complex equipment failures and field issues.
• Provide engineering and service guidance to technicians and customers.
• Review warranty claims, repair authorizations, and service requests.
• Coordinate cross-functional actions with Engineering, Quality, Manufacturing and Product teams.

Skills

HVAC systems

Root cause analysis

Field service leadership

Customer service

Education

High school diploma

Associate degree preferred

Technical certifications preferred

Tools

ERP systems

Service management software

Wiring diagrams

Job description

Aaon Coil Products Inc. seeks a Lead Technical Support Specialist in Tulsa, OK to provide expert guidance on complex HVAC issues, warranty administration, and field investigations. You will mentor technicians, coordinate field activities, and drive continuous improvement across service processes.

The role requires strong problem-solving, cross-functional collaboration, and the ability to manage high-priority customer concerns with professionalism and technical authority.