Controls Support Specialist II: Field & Onsite Troubleshooter

Aaon Coil Products Inc.; Parkville (MO); On-site; USD 55,000 - 75,000; Full time

Job summary

Aaon Coil Products Inc. is seeking a Controls Support Specialist II to provide technical assistance to onsite field technicians and end users in Parkville, MO. You will troubleshoot AAON digital controls, support field startups, and determine when to escalate issues to engineering teams.

The role requires strong leadership, communication, and multitasking abilities, with a focus on delivering timely resolutions in a fast-paced environment. Occasional after-hours support may be required.

Qualifications

• High School Diploma or equivalent is required; technical training preferred.
• Exposure to electrical controls and instrumentation is a plus.
• Experience with digital/low voltage controls and testing tools is beneficial.

Responsibilities

• Answers and resolves technical support calls on AAON controls.
• Assists in testing and troubleshooting AAON digital controls.
• Performs job site startup and troubleshooting with field personnel.
• Evaluates need for escalation to Mechanical/Engineering teams.
• Handles administrative duties for controls support role.
• Utilizes Test Bench to assist field technicians with hardware I/O and applications.
• Occasional after-hours field support with variable schedule.

Skills

Electrical electronics knowledge

Electronic/low voltage controls

Multimeter

Microsoft Office

Read wiring schematics

Teamwork

Communication

Education

High School Diploma or equivalent

Technical Trade School training

Electrical Controls and Instrumentation Training a plus

Tools

Test Bench

Job description

Aaon Coil Products Inc. is seeking a Controls Support Specialist II to provide technical assistance to onsite field technicians and end users in Parkville, MO. You will troubleshoot AAON digital controls, support field startups, and determine when to escalate issues to engineering teams.

The role requires strong leadership, communication, and multitasking abilities, with a focus on delivering timely resolutions in a fast-paced environment. Occasional after-hours support may be required.