Senior Cloud & Infra Reliability Engineer

Medasource; San Francisco (CA); Hybrid; USD 100,000 - 130,000; Full time

Job summary

A healthcare technology company seeks a Senior Technical Support Engineer to manage and resolve technical issues. You will play a critical role in supporting clients, ensuring seamless operations and efficient issue resolution. Responsibilities include managing the lifecycle of technical issues, project managing client deployments, and collaborating closely with internal teams. Ideal candidates will have a Bachelor's degree in a relevant field and extensive experience in Python and cloud operations. The role involves traveling up to 10%.

Qualifications

• 3+ years experience working with Python and object-oriented programming.
• Experience in troubleshooting data issues.
• Proficiency with Github and Jira.

Responsibilities

• Help define and manage technical customer issues through the lifecycle.
• Project manage new client deployment issues.
• Determine root cause and troubleshoot customer-reported issues.
• Drive operational efficiencies for issue resolution.

Skills

Cloud operations

Python

SQL

Github

Jira

Excellent troubleshooting skills

Education

Bachelor's Degree in Computer Science or related area

Tools

Terraform

Ansible

Job description

A healthcare technology company seeks a Senior Technical Support Engineer to manage and resolve technical issues. You will play a critical role in supporting clients, ensuring seamless operations and efficient issue resolution. Responsibilities include managing the lifecycle of technical issues, project managing client deployments, and collaborating closely with internal teams. Ideal candidates will have a Bachelor's degree in a relevant field and extensive experience in Python and cloud operations. The role involves traveling up to 10%.