Senior Technical Solutions Engineer – Cloud & Infra

Medasource; Dallas (TX); On-site; USD 90,000 - 110,000; Full time

Job summary

A healthcare technology company in Dallas is searching for a Senior Technical Support Engineer focused on solving complex technical issues and fostering collaboration with various teams. This role will involve managing customer issues, developing solutions, and enhancing operational efficiencies. The ideal candidate has a Bachelor's in Computer Science, proficiency in cloud operations, and experience with programming languages like Python alongside excellent troubleshooting skills. Join our team to make a significant impact in healthcare technology.

Qualifications

• Minimum 3 years experience with Python and SQL.
• Experience with troubleshooting data issues.
• Excellent troubleshooting and communication skills.

Responsibilities

• Manage technical customer issues from start to finish.
• Project manage client deployment issues through to resolution.
• Determine root cause and troubleshoot customer reported issues.
• Identify process improvements and create documentation.
• Create internal tracking reports and dashboards.

Skills

Cloud operations experience

Proficiency with Python

SQL troubleshooting

GitHub proficiency

Jira proficiency

Exceptional problem-solving skills

Communication of technical details

Education

Bachelor's Degree in Computer Science or related area

Tools

Terraform

Ansible

Job description

A healthcare technology company in Dallas is searching for a Senior Technical Support Engineer focused on solving complex technical issues and fostering collaboration with various teams. This role will involve managing customer issues, developing solutions, and enhancing operational efficiencies. The ideal candidate has a Bachelor's in Computer Science, proficiency in cloud operations, and experience with programming languages like Python alongside excellent troubleshooting skills. Join our team to make a significant impact in healthcare technology.