Senior Support Engineer - Healthcare Platforms & Security

Quadrant IQ Solutions LLC; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

A healthcare technology company is seeking a Senior Support Engineer with strong system administration and troubleshooting skills to support healthcare-focused platforms and secure cloud environments. This role involves resolving complex production issues and ensuring platform reliability across various technical domains. Candidates should have 4+ years of experience, particularly with Linux and cloud services like AWS or Azure. Excellent communication skills are essential for collaboration with enterprise customers and internal teams.

Qualifications

• 4+ years of experience in Technical Support, System Administration, or DevOps.
• Strong hands-on experience with Linux systems.
• Proficient in Kubernetes, Docker, and Terraform.
• Familiarity with major cloud providers like AWS, Azure, or GCP.

Responsibilities

• Investigate and resolve advanced support cases.
• Troubleshoot issues involving authentication and secure integrations.
• Reproduce customer issues in test environments.
• Guide customers on secure configurations and compliance.
• Collaborate with teams to improve platform stability.

Skills

System Administration

Troubleshooting

Kubernetes

Docker

Terraform

IAM Concepts

Cloud Services

Networking Fundamentals

API Integrations

Root Cause Analysis

Scripting

Job description

A healthcare technology company is seeking a Senior Support Engineer with strong system administration and troubleshooting skills to support healthcare-focused platforms and secure cloud environments. This role involves resolving complex production issues and ensuring platform reliability across various technical domains. Candidates should have 4+ years of experience, particularly with Linux and cloud services like AWS or Azure. Excellent communication skills are essential for collaboration with enterprise customers and internal teams.