Senior Technical Support Engineer

Medasource; Dallas (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading healthcare technology firm in Texas is looking for a Senior Technical Support Engineer to manage complex technical customer issues from identification to resolution. The role requires strong programming skills in Python or R, a Bachelor's degree in a related field, and at least 3 years of experience. The position involves working with engineering teams and developing documentation to improve support processes. The role includes approximately 25% travel.

Qualifications

• 3+ years of experience in programming languages such as Python, R or similar.
• Working knowledge of SQL to investigate and resolve data issues.
• Strong technical troubleshooting skills and ability to communicate effectively.

Responsibilities

• Manage complex technical customer issues from identification to resolution.
• Reproduce issues and investigate root causes to implement fixes.
• Develop playbooks and knowledge base content to support resolution.

Skills

Python

SQL

Jira

GitHub

Cloud environments

Troubleshooting

Communication

Education

Bachelor's degree in Statistics, Computer Science, Mathematics, Information Systems, or related field

Job description

Title

Senior Technical Support Engineer – Care Delivery

Duration

6 Month Contract to Hire

About the Role

As a Senior Technical Support Engineer, you will serve as a senior‑level technical expert responsible for owning complex customer issues end‑to‑end. You will work cross‑functionally with engineering, product, operations, and customers to identify root causes, troubleshoot deeply technical problems, and implement effective solutions. This role combines hands‑on technical investigation with customer collaboration and continuous improvement of support processes and tooling.

Travel for this role is anticipated to be approximately 25%

Key Responsibilities

• Own and manage complex technical customer issues from initial identification through resolution
• Reproduce issues, investigate root causes (including reviewing code), and implement fixes or configuration changes
• Project manage new client deployment and post‑deployment issues through successful resolution
• Troubleshoot data‑related issues and infrastructure problems, including security, permissions, and access configurations
• Partner with engineering and operations teams to resolve challenging, high‑impact issues
• Identify opportunities to improve issue resolution efficiency through better processes, tooling, and product
• Develop playbooks, documentation, and knowledge base content to support ongoing issue resolution
• Create reports and dashboards to track issues and trends internally

Minimum Qualifications

• Bachelor’s degree in Statistics, Computer Science, Mathematics, Information Systems, or a related field
• 3+ years of experience working with Python, R, or a similar object‑oriented programming language
• Working knowledge of SQL with the ability to investigate and resolve data issues
• Experience using Jira and GitHub for issue tracking and collaboration
• Hands‑on experience with cloud environments (e.g., managing storage buckets, virtual machines, or access controls)
• Strong troubleshooting skills with the ability to manage complex technical details
• Excellent communication skills, with the ability to translate technical investigations into clear next steps for both technical and non‑technical audiences

Preferred Qualifications

• 4+ years of experience in software or healthcare technology environments
• Experience troubleshooting data‑centric issues
• Background supporting software in regulated environments
• Self‑starter mindset with strong ownership and follow‑through on issues