Senior Application Support Engineer

Medasource; Dallas (TX); On-site; USD 90,000 - 110,000; Full time

Job summary

A healthcare technology company in Dallas is searching for a Senior Technical Support Engineer focused on solving complex technical issues and fostering collaboration with various teams. This role will involve managing customer issues, developing solutions, and enhancing operational efficiencies. The ideal candidate has a Bachelor's in Computer Science, proficiency in cloud operations, and experience with programming languages like Python alongside excellent troubleshooting skills. Join our team to make a significant impact in healthcare technology.

Qualifications

• Minimum 3 years experience with Python and SQL.
• Experience with troubleshooting data issues.
• Excellent troubleshooting and communication skills.

Responsibilities

• Manage technical customer issues from start to finish.
• Project manage client deployment issues through to resolution.
• Determine root cause and troubleshoot customer reported issues.
• Identify process improvements and create documentation.
• Create internal tracking reports and dashboards.

Skills

Cloud operations experience

Proficiency with Python

SQL troubleshooting

GitHub proficiency

Jira proficiency

Exceptional problem-solving skills

Communication of technical details

Education

Bachelor's Degree in Computer Science or related area

Tools

Terraform

Ansible

Job description

(Cloud & Infrastructure & Reliability Focused)

Summary

We are focused on generating and activating data from a variety of sources, including clinical, social, behavioral and the real world, to arrive at the best solutions for a person based on a comprehensive view of the evidence. Our unique expertise and capabilities in technology, data science and healthcare enable the entire healthcare ecosystem to drive better health outcomes.

Description

The Technical Solutions team focuses on care and research innovation. We support new business by expanding the boundary of the product in select areas, and we provide a scalable technical support framework for existing and new portfolios. As a Senior Technical Support Engineer, you will work closely with internal stakeholders to identify, reproduce, troubleshoot and resolve deep technical issues. You will also provide support for infrastructure, permission, and configuration changes. These high-level technical support and sustaining engineering services will help customers achieve their business outcomes. You will have the opportunity to collaborate with customers, top developers, architects, and operations teams to troubleshoot complex and challenging issues. You will help build support tooling and infrastructure.

The position may necessitate some travel, which is anticipated to be approximately 10%.

Responsibilities

• Help define and manage technical customer issues, by reproducing and owning the issue lifecycle from start to finish.
• Project manage new client deployment issues through to resolution.
• Determines root cause by reading through code; troubleshoot customer reported issues; implement security and permissions configuration changes.
• Drive operational efficiencies for issue resolution by identifying process, tooling, and product improvements. Create playbooks and knowledge base content for issue resolution.
• Create reports and dashboards for internal issue tracking purposes.

Qualifications

Minimum Qualifications:

• Bachelor's Degree in Computer Science, Information Systems, Mathematics, Statistics or related area.
• Cloud operations experience such as creating buckets, VMs, and security access controls.
• 3+ years experience working with Python, or other object oriented programming languages, SQL, and experience in troubleshooting data issues
• Proficiency with Github and Jira.
• Excellent troubleshooting skills, with an ability to track complex details and clearly translate investigations into next steps for the customer or engineering, and exceptional ability to communicate technical details to both senior developers and non-technical customers.

Preferred Qualifications

• 4+ years of experience in healthcare technology.
• Familiarity with supporting highly regulated software.
• Experience with R.
• Infrastructure-as-Code (IaC) experience (e.g. Terraform, Ansible, etc) strongly preferred.
• ‘Self starter’ mentality, with a passion for owning and driving issues to resolution.

Qualified applicants must not require employer sponsored work authorization now or in the future for employment in the United States.