Senior Technical Support Engineer — B2B & Cloud

NetDocuments; United States; On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

90% healthcare premiums company covered

HSA company contribution

401K match at 4% with no vesting period

Flexible time off typically 3 to 4 weeks a year

Twice a year merit increases

Job summary

A leading cloud document management company is seeking a Technical Support Engineer to resolve technical complications primarily for B2B clients. Responsibilities include troubleshooting technical problems, managing Support Cases, and participating in the software development lifecycle. Ideal candidates will have a degree in Computer Science or IT, at least 2 years of relevant experience, and be familiar with various operating systems and troubleshooting tools. The position offers comprehensive benefits and competitive compensation.

Qualifications

• 2+ years’ relevant experience in a technical specific role.
• Experience using Windows 7-11, OSX Sierra-Big Sur, Office 2010-365, iOS/Android.
• Experience troubleshooting issues with Command Line/Terminal, Windows Registry.

Responsibilities

• Provide support interfacing with customers to resolve technical complications.
• Troubleshoot technical problems and manage Support Cases.
• Participate in software development lifecycle through diagnosis.

Skills

Technical Capacity

Customer Focus

Problem Solving

Communication Proficiency

Task Management

Education

Associates or bachelor’s degree in computer science or IT

Tools

Fiddler

Wireshark

MS SQL

Active Directory

Job description

A leading cloud document management company is seeking a Technical Support Engineer to resolve technical complications primarily for B2B clients. Responsibilities include troubleshooting technical problems, managing Support Cases, and participating in the software development lifecycle. Ideal candidates will have a degree in Computer Science or IT, at least 2 years of relevant experience, and be familiar with various operating systems and troubleshooting tools. The position offers comprehensive benefits and competitive compensation.