Remote Client Support Engineer

Softdocs; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Fully remote position

Job summary

Softdocs is seeking a remote Technical Support Specialist to act as the trusted problem-solver for customers using its document management and eForms solutions. You will combine technical expertise with a customer-first mindset to explain complex concepts clearly and resolve issues promptly.

In this role, you will provide professional, friendly support via email, chat, phone, and case management tools, handling multiple cases while collaborating with internal teams.

Qualifications

• 2+ years of technical support and customer-facing experience.
• Bachelor's or Associate's degree in CS/IS or equivalent experience.
• Knowledge of Microsoft SQL Server and database concepts.

Responsibilities

• Provide professional, friendly, and timely support for Softdocs products.
• Respond to requests via email, chat, phone, and case management tools while managing multiple open cases.
• Interpret application and system logs to troubleshoot functionality and collaborate with internal teams.

Skills

SQL Server knowledge

Customer-facing experience

Education

Bachelor's or Associate's degree in CS/IS or equivalent experience

Tools

Microsoft SQL Server

Job description

Softdocs is seeking a remote Technical Support Specialist to act as the trusted problem-solver for customers using its document management and eForms solutions. You will combine technical expertise with a customer-first mindset to explain complex concepts clearly and resolve issues promptly.

In this role, you will provide professional, friendly support via email, chat, phone, and case management tools, handling multiple cases while collaborating with internal teams.