Desktop & Network Engineer — IT Support & Cloud Infra

Yochana; Cleveland (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading IT solutions company is seeking a Senior Technical Recruiter to diagnose and resolve desktop issues, perform imaging, and provide technical support. The ideal candidate will have advanced troubleshooting skills and experience with ticketing systems. A Bachelor's degree in IT or related field and 2-5 years of experience in desktop support is preferred. Strong cybersecurity understanding is crucial for this role.

Qualifications

• 2-5 years of experience in desktop support and network engineering in an enterprise environment.
• Strong understanding of cybersecurity best practices.
• Ability to handle multiple tasks simultaneously and work independently.

Responsibilities

• Diagnose and resolve desktop and laptop issues remotely.
• Perform PC and laptop imaging, installation, and repair as needed.
• Deploy software remotely using established tools and processes.
• Utilize monitoring tools to identify potential issues.
• Collaborate with team members for improved support efficiency.
• Provide technical training and support to end users.
• Maintain accurate records of support requests and resolutions.

Skills

Advanced troubleshooting skills for Windows-based end‑user computing

Experience with ticketing systems (e.g., ServiceNow)

Proficiency in Cloud Infrastructure

Knowledge of Active Directory (AD), SCCM

Effective communication and customer service skills

Analytical thinking and problem‑solving abilities

Proactive system monitoring and issue detection skills

Education

Bachelor’s degree in computer science, Information Technology, or a related field

Job description

A leading IT solutions company is seeking a Senior Technical Recruiter to diagnose and resolve desktop issues, perform imaging, and provide technical support. The ideal candidate will have advanced troubleshooting skills and experience with ticketing systems. A Bachelor's degree in IT or related field and 2-5 years of experience in desktop support is preferred. Strong cybersecurity understanding is crucial for this role.