Senior Technical Support Engineer - 24/7 NOC

Motorola Solutions; United States; Hybrid; USD 60,000 - 66,000; Full time

Job summary

Motorola Solutions is seeking a Technical Support Senior Specialist to drive fast, effective issue resolution in a 24/7 Network Operations setting. You will troubleshoot video security, server, and networking tech, own critical cases, mentor teammates, and ensure a customer‑first experience across calls, chats, and emails.

The role requires a Bachelor’s degree or equivalent, 2+ years in technical support, and eligibility for U.S. background clearance.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 2+ years of technical support in IT, contact center, or network operations.
• Ability to obtain background clearance as required by government customer.
• Legal authorization to work in the U.S. indefinitely.

Responsibilities

• Analyze, research, and systematically resolve complex technical issues across VMS, IP networks, and servers.
• Observe and evaluate critical alerts in NOC to ensure rapid response and proper escalation.
• Collaborate with Engineering to prioritize and resolve complex cases.
• Provide empathetic, high‑quality customer experiences via calls, chat, and email.
• Notify stakeholders with timely, accurate status updates on network operations.
• Document software, hardware, and network details in the case management system.
• Maintain up‑to‑date MSI product knowledge and mentor colleagues.

Skills

IP Networking

Operating Systems

Video Security Systems

CRM Systems

Technical Problem Solving

Stakeholder Communication

Priority Management

Collaborative Learning

Education

Bachelor's degree or equivalent

Tools

CRM Systems

Job description

Motorola Solutions is seeking a Technical Support Senior Specialist to drive fast, effective issue resolution in a 24/7 Network Operations setting. You will troubleshoot video security, server, and networking tech, own critical cases, mentor teammates, and ensure a customer‑first experience across calls, chats, and emails.

The role requires a Bachelor’s degree or equivalent, 2+ years in technical support, and eligibility for U.S. background clearance.