Senior Technical Support Consultant - Healthcare IT Remote

Harris; United States; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Harris in the United States is seeking a Senior Technical Support Consultant to provide advanced application support for healthcare clients, investigating complex issues and coordinating resolutions across clients, vendors, and internal teams.

You will handle priority escalations, troubleshoot SQL Server and Windows Server environments, document case notes, and share knowledge through articles and peer sessions.

Qualifications

• Minimum 5+ years in technical support or related role.
• Strong SQL skills, including writing and troubleshooting queries.
• Experience with SQL Server/T‑SQL in a support context.
• Working knowledge of Windows Server support (services, tasks, permissions, storage).
• Experience troubleshooting software applications and analysing complex issues.
• Understanding of software development and support lifecycles, including defect identification and release processes.
• Ability to manage cases independently, prioritize effectively, and escalate when needed.
• Strong written and verbal communication, with experience supporting international clients.

Responsibilities

• Provide remote application support to hospital IT staff and healthcare clients.
• Investigate and resolve complex product issues; escalate to Development, vendors, or other teams as needed.
• Manage incidents and service requests through their lifecycle with clear case notes and ownership.
• Handle priority incidents and participate in P1/P2 escalations and bridge calls.
• Troubleshoot SQL Server and T-SQL issues, including query execution, data validation, and job failures.
• Troubleshoot Windows Server and application-environment issues within scope.
• Explain functionality and workarounds to clients and share product feedback with internal teams.
• Create and maintain knowledge articles; document recurring issues for problem management.
• Follow change management, patient-safety, security, and support procedures.
• Collaborate with Development, Services, vendors, and Product Support teams to progress cases.
• Share knowledge through case reviews, peer guidance, and knowledge-transfer sessions.
• Contribute to queue monitoring, handovers, and other activities that support service continuity.

Skills

SQL

Windows Server

Customer support

Communication

Incident management

Cross-team collaboration

Job description

Harris in the United States is seeking a Senior Technical Support Consultant to provide advanced application support for healthcare clients, investigating complex issues and coordinating resolutions across clients, vendors, and internal teams.

You will handle priority escalations, troubleshoot SQL Server and Windows Server environments, document case notes, and share knowledge through articles and peer sessions.