Healthcare IT Support Specialist

Harris; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

Harris seeks a dedicated first-level technical support specialist for enterprise healthcare software in the United States. You will troubleshoot issues via ServiceNow, follow standard SOPs, document cases, and meet SLA expectations while collaborating with senior consultants and technical teams.

The role offers the chance to build expertise in healthcare IT, contribute to knowledge articles, and drive process improvements within a supportive, collaborative environment.

Qualifications

• Bachelor's degree required.
• Basic knowledge of OS, networking, databases, and troubleshooting.
• Flexible for rotational shifts and weekend on-call.

Responsibilities

• Provide first-level technical support for enterprise healthcare software.
• Troubleshoot issues via ServiceNow and follow SOPs.
• Document cases and meet SLA expectations.
• Work with senior consultants and technical teams.
• Build expertise in healthcare IT and support processes.
• Contribute to knowledge articles and process improvements.

Skills

Basic OS knowledge

Networking basics

Database basics

Education

Bachelor's degree in a technical discipline

Job description

Harris seeks a dedicated first-level technical support specialist for enterprise healthcare software in the United States. You will troubleshoot issues via ServiceNow, follow standard SOPs, document cases, and meet SLA expectations while collaborating with senior consultants and technical teams.

The role offers the chance to build expertise in healthcare IT, contribute to knowledge articles, and drive process improvements within a supportive, collaborative environment.