Remote Entry-Level Healthcare IT Support Consultant

Harris; United States; Remoto; USD 42.000 - 65.000; Tempo pieno

Descrizione del lavoro

Harris is seeking an entry-level Associate Technical Support Consultant to join its Technical Support team. This remote, full-time role is ideal for a fresher who loves technology and helping customers.

You will receive training on our enterprise healthcare software and support processes, work with experienced consultants to troubleshoot issues, and build expertise in enterprise applications, databases, interfaces, incident management and healthcare IT systems.

Competenze

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Electronics, or a related technical discipline.
• Fresh graduates with strong technical aptitude are encouraged to apply.
• Basic understanding of operating systems, particularly Windows.
• Networking fundamentals.
• Databases and SQL concepts.
• Application troubleshooting.
• Software development/support concepts.
• Good analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Flexible to work in rotational shift timings with certain weekend on call.

Mansioni

• Provide first-level technical support to customers using enterprise healthcare software applications.
• Investigate, troubleshoot, and resolve issues reported through ServiceNow or other ticketing systems.
• Analyse reported problems by gathering information, reviewing logs, identifying error messages, and following established troubleshooting procedures.
• Follow SOPs, Knowledge Articles, and troubleshooting guides to resolve common issues.
• Perform basic application configuration, validation, and troubleshooting under supervision.
• Collaborate with senior technical consultants, development, infrastructure, database, interface, and other teams.
• Maintain accurate case documentation including steps, findings, resolution, and customer communication.
• Meet defined SLA, productivity, quality, and customer satisfaction expectations.
• Participate in knowledge-transfer sessions and build product knowledge.
• Identify recurring issues and contribute to knowledge articles, SOPs, and improvements.
• Use AI-assisted troubleshooting capabilities responsibly to improve efficiency.
• Communicate clearly with customers and internal teams via email, chat, and support calls.
• Participate in rotational shifts including evening/night/weekends.
• Escalate critical or high-impact issues and ensure follow-up until resolution.

Conoscenze

Strong analytical and problem-solving

Good written and verbal communication

Operating systems basics (Windows)

Networking fundamentals

Databases and SQL concepts

Application troubleshooting

Software development/support concepts

Rotational shifts (weekends on call)

Formazione

Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Electronics, or a related technical discipline

Strumenti

ServiceNow

ITSM tools

PowerShell/Python scripting

Descrizione del lavoro

Harris is seeking an entry-level Associate Technical Support Consultant to join its Technical Support team. This remote, full-time role is ideal for a fresher who loves technology and helping customers.

You will receive training on our enterprise healthcare software and support processes, work with experienced consultants to troubleshoot issues, and build expertise in enterprise applications, databases, interfaces, incident management and healthcare IT systems.