Senior Healthcare IT Support Specialist - Remote

Harris Computer; United States; Hybrid; USD 70,000 - 110,000; Full time

Job summary

Harris Computer in the United States is seeking a Senior Technical Support Consultant to deliver advanced application support for healthcare clients. You will investigate complex issues, coordinate resolutions across clients, vendors, and internal teams, and contribute to knowledge sharing and problem management.

You will handle priority escalations, support change processes, and mentor colleagues through knowledge-transfer sessions, while maintaining accurate case management and clear client

Qualifications

• Typically 5+ years in technical or software support.
• Strong SQL skills including T-SQL and query troubleshooting.
• Experience with SQL Server issues like failed jobs and performance.

Responsibilities

• Provide remote application support to healthcare clients.
• Investigate and resolve complex product issues; escalate when needed.
• Manage incidents from start to finish with clear case notes.
• Handle priority incidents and participate in P1/P2 escalations.
• Troubleshoot SQL Server and T-SQL issues and performance problems.
• Troubleshoot Windows Server and application environments.
• Explain functionality and workarounds to clients.
• Create knowledge articles and document recurring issues.

Skills

SQL/T-SQL

Windows Server

Technical Support

Client communication

Tools

SQL Server

Windows Server

Job description

Harris Computer in the United States is seeking a Senior Technical Support Consultant to deliver advanced application support for healthcare clients. You will investigate complex issues, coordinate resolutions across clients, vendors, and internal teams, and contribute to knowledge sharing and problem management.

You will handle priority escalations, support change processes, and mentor colleagues through knowledge-transfer sessions, while maintaining accurate case management and clear client