Senior Technical Support

Pyramid Consulting, Inc; Wilmington (DE); Hybrid; USD 34,440 - 37,195; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid sick leave

Job summary

A prominent consulting firm is seeking a Senior Technical Support professional for a hybrid position in Wilmington, DE. This is a 6-month contract with potential for extension, focusing on endpoint vulnerability remediation. Candidates should have strong technical support skills, at least 1 year of remote help desk experience, and familiarity with vulnerability assessment tools. Competitive pay range is $25 - $27/hour, with benefits including health insurance and 401(k).

Qualifications

• Minimum of 1 year of remote help desk support experience.
• 2 years of end-user support experience.
• 1 year of experience with Client.

Responsibilities

• Provide endpoint vulnerability remediation support.
• Monitor and respond to calls at the Client Desk.
• Interact with end users to resolve desktop vulnerabilities.

Skills

Technical Support

Windows OS Support

Vulnerability Assessment

Education

High School Diploma or GED

Bachelor's Degree or military experience

Tools

Qualys

Rapid7

Crowdstrike

BeyondTrust

Job description

Overview

Immediate need for a talented Senior Technical Support. This is a 06 Months Contract opportunity with long-term potential and is located in Wilmington DE (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-88343

Pay Range: $25 - $27/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities

• Provide endpoint vulnerability remediation support using various tools and techniques to remediate cybersecurity vulnerabilities
• Monitor and respond quickly and effectively to calls received to the Client Desk
• Interact with end users via soft phone or chat modules to resolve desktop vulnerabilities
• Remotely access and support end-user machines to achieve first call resolution
• Utilize Client as the ticketing tool to track and escalate incidents for end users
• Participate in projects and program initiatives within the team

Key Requirements and Technology Experience

• Skills - Technical Support, Windows OS Support, Vulnerability Assessment
• High School Diploma, GED or equivalent certification
• At least 1 year of remote help desk support experience
• Bachelor's Degree or military experience
• 1 year of equivalent Client support experience
• 1 year of equivalent Windows OS support experience
• 2 years of end-user support experience
• 1 year experience with Client
• 1 year of experience with Vulnerability Assessment tools (Qualys, Rapid7, Crowdstrike, BeyondTrust)

Our client is a leading Banking and Financial Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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