Senior Technical Success Manager, Enterprise Growth

Amplitude; Houston (TX); On-site; USD 151,000 - 252,000; Full time

Benefits offered by this job

Excellent medical, dental, and vision

401(k) with company match

Flexible time off

Wellness stipends

Parental benefits

Job summary

Amplitude is seeking a Senior Technical Success Manager, Emerging Enterprise, to own deployment, adoption, and value realization across a portfolio of 40–50 enterprise accounts. You will lead cross-functional delivery, manage risks, and promote renewals and expansions with strong product knowledge and data governance background.

You'll work with customers to align use cases, drive adoption, and deliver executive reviews that connect platform usage to tangible business impact.

Qualifications

• 5+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in B2B SaaS.
• 2+ years leading enterprise software deployments with focus on data governance.
• 2+ years managing a portfolio of 20+ mid-market or emerging enterprise accounts.
• Experience co-owning renewals and contributing to expansion pipeline with a sales counterpart.
• Experience training or enabling non-technical teams to become data-sufficient.
• Excellent communication skills to influence from data engineer to C-level.
• Expert-level project management skills in a fast-paced environment.

Responsibilities

• Own deployment, adoption, and outcomes for a portfolio of 40-50 accounts from presales through renewal.
• Lead deployment planning and execution, including scoping, kickoff, use-case alignment, and delivery coordination.
• Track risks and issues across deployments and drive timely resolutions.
• Monitor portfolio health using AI-augmented signals to accelerate adoption and renewals.
• Drive product adoption with live sessions, identify new use cases, and showcase platform capabilities.
• Develop and maintain success plans tied to customer goals from onboarding through renewal.
• Deliver executive business reviews linking Amplitude usage to measurable business impact.

Skills

Business acumen

Technical fluency

Delivery excellence

Ownership of outcomes

Prescriptive guidance

Diagnostic thinking

Curiosity/self-sufficiency

AI innovation

Job description

Amplitude is seeking a Senior Technical Success Manager, Emerging Enterprise, to own deployment, adoption, and value realization across a portfolio of 40–50 enterprise accounts. You will lead cross-functional delivery, manage risks, and promote renewals and expansions with strong product knowledge and data governance background.

You'll work with customers to align use cases, drive adoption, and deliver executive reviews that connect platform usage to tangible business impact.