Senior Technical Success Manager, Enterprise Analytics

Amplitude; Illinois; Hybrid; USD 151,000 - 252,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) match

Flexible time off

Parental benefits

ESPP

Job summary

Amplitude is seeking a Senior Technical Success Manager, Emerging Enterprise, to own deployment, adoption, and measurable value realization across a large portfolio. You will guide cross-functional delivery teams, manage risks, and drive customer growth through proactive engagement and executive reviews.

You will lead live sessions, identify expansion opportunities, and partner with sales to secure renewals. A track record in enterprise SaaS success and strong communication are essential.

Qualifications

• 5+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in B2B SaaS.
• 2+ years leading enterprise software deployments with data governance focus.
• 2+ years managing a portfolio of 20+ mid-market or emerging enterprise accounts.
• Experience co-owning renewals and contributing to expansion pipeline with a sales counterpart.
• Experience training or enabling non-technical teams to become data-sufficient.
• Excellent communication skills to influence technical and executive stakeholders.
• Expert-level project management skills and ability to thrive in a fast-paced environment.

Responsibilities

• Own deployment, adoption, and outcomes for a portfolio of 40-50 accounts, from presales to renewal.
• Lead deployment planning and execution across your book with kickoff meetings and use case alignment.
• Track risks and issues across deployments and drive timely resolutions.
• Monitor portfolio health with AI-augmented signals to accelerate adoption and renewals.
• Run live working sessions to drive product adoption and identify new use cases.
• Develop and maintain success plans, milestones, and risk tracking from onboarding through renewal.
• Deliver executive business reviews linking Amplitude usage to business impact to support renewals and expansion.
• Partner with Account Executives on renewals and expansion, coaching champions and identifying growth opportunities.
• Serve as the voice of the customer to shape product feedback and roadmap.
• Develop repeatable playbooks and share best practices to scale customer outcomes.

Skills

Business Acumen

Technical Fluency

Delivery Excellence

Ownership of Outcomes

Prescriptive Guidance

Diagnostic Thinking

Curiosity & Autonomy

AI Innovation

Job description

Amplitude is seeking a Senior Technical Success Manager, Emerging Enterprise, to own deployment, adoption, and measurable value realization across a large portfolio. You will guide cross-functional delivery teams, manage risks, and drive customer growth through proactive engagement and executive reviews.

You will lead live sessions, identify expansion opportunities, and partner with sales to secure renewals. A track record in enterprise SaaS success and strong communication are essential.