Senior Technical Success Manager, Enterprise Deployments

Amplitude; Maryland; On-site; USD 151,000 - 252,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with employer match

Flexible time off & holidays

Wellness stipends & growth programs

Parental leave benefits

Mental health resources & ESPP

Job summary

Amplitude is seeking a Senior Technical Success Manager to oversee deployment, adoption, and value realization for a portfolio of 40–50 accounts. You will drive planning, coordinate internal and partner delivery teams, and manage risks across deployments while scaling AI‑assisted adoption and renewals.

You will partner with sales to grow the expansion pipeline, guide customers through onboarding to renewal, and deliver executive reviews tying usage to business impact.

Qualifications

• 5+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in B2B SaaS.
• 2+ years of experience leading enterprise software deployments where change management and foundational data governance were core priorities.
• 2+ years managing a portfolio of 20+ mid-market or emerging enterprise accounts.
• Experience co-owning renewals and contributing to expansion pipeline alongside a sales counterpart.
• Experience training or enabling non-technical teams to become data-sufficient.
• Excellent communication skills to influence everyone from a data engineer to a C-level executive.
• Expert-level project management skills and the ability to thrive in an independent and fast-paced environment.
• Prior experience with digital analytics, product analytics, or adjacent data/experimentation platforms.
• Background in consulting, solutions delivery, or implementation.
• Experience using Amplitude as a practitioner.

Responsibilities

• Own deployment, adoption, and outcomes for a portfolio of 40-50 accounts from presales through renewal.
• Lead deployment planning and implementation across your book, including scoping, deployment plan creation, kickoff meetings, use case alignment, and delivery coordination.
• Track and manage risks and issues across active deployments, driving resolution before timelines are impacted.
• Monitor portfolio health through AI-augmented signals, engaging proactively to accelerate adoption, drive renewals, and deepen stakeholder engagement.
• Drive product adoption by running live working sessions, identifying new use cases to expand value over time, and showcasing new platform capabilities.
• Develop and maintain success plans tied to customer goals, tracking milestones and risks from onboarding through renewal.
• Build and deliver executive business reviews that connect Amplitude usage to measurable business impact, turning adoption into renewal/expansion.
• Partner with Account Executives on renewals and expansion, building the value story and coaching champions.
• Serve as the voice of the customer internally to shape product and delivery strategy.
• Continuously improve operations with repeatable playbooks and shared best practices.

Skills

Business Acumen

Technical Fluency

Delivery Excellence

Portfolio Ownership

Prescriptive Guidance

Diagnostic Thinking

Curiosity and Self-Sufficiency

AI Innovation

Job description

Amplitude is seeking a Senior Technical Success Manager to oversee deployment, adoption, and value realization for a portfolio of 40–50 accounts. You will drive planning, coordinate internal and partner delivery teams, and manage risks across deployments while scaling AI‑assisted adoption and renewals.

You will partner with sales to grow the expansion pipeline, guide customers through onboarding to renewal, and deliver executive reviews tying usage to business impact.