Senior Technical Success Manager, Emerging Enterprise

Amplitude, Inc.; New York, Northern (NY, KY); Hybrid; USD 194,000 - 291,000; Full time

Benefits offered by this job

Health Insurance

Flexible PTO

401(k) Plan

Stipends for wellness/commute/learning

Parental Leave

Mental health benefits

Equity eligibility

Mentorship programs

Volunteer time off

Job summary

Amplitude, Inc. is seeking a Senior Technical Success Manager, Emerging Enterprise to own deployment, adoption, and value realization across a broad portfolio.

You will apply knowledge of data foundations, taxonomy, instrumentation patterns, and AI agent configuration to drive outcomes from presales through renewal. You will lead deployment planning, manage risks, run executive business reviews, and partner with Account Executives to expand value across your book, ensuring measurable business

Qualifications

• 5+ years in Customer Success, Technical Account Management, or similar.
• 3+ years leading enterprise deployments with data governance focus.
• 2+ years managing 8-10 strategic accounts.
• Experience co-owning renewals and contributing to expansion.
• Strong communication across technical and executive stakeholders.

Responsibilities

• Own deployment, adoption, and outcomes for a 40-50 account portfolio.
• Lead deployment planning, scope, kickoff, and delivery coordination.
• Monitor risks, drive resolution, and maintain portfolio health.
• Drive product adoption with live sessions and new use cases.
• Develop success plans and executive business reviews.
• Partner with Account Executives on renewals and expansion.
• Represent customer feedback to product and strategy teams.
• Create repeatable playbooks to scale customer outcomes.

Skills

Business Acumen

Technical Fluency

Delivery Excellence

Ownership of Outcomes

Prescriptive Guidance

Diagnostic Thinking

Curiosity & Independence

AI Innovation

Tools

Amplitude

Job description

Amplitude, Inc. is seeking a Senior Technical Success Manager, Emerging Enterprise to own deployment, adoption, and value realization across a broad portfolio.

You will apply knowledge of data foundations, taxonomy, instrumentation patterns, and AI agent configuration to drive outcomes from presales through renewal. You will lead deployment planning, manage risks, run executive business reviews, and partner with Account Executives to expand value across your book, ensuring measurable business