Remote Strategic Technical Success Lead

Amplitude; United States; Hybrid; USD 180,000 - 260,000; Full time

Benefits offered by this job

Equity

Benefits

Mentorship programs

Management training

Wellness initiatives

Volunteer time off

Charitable giving grant

Job summary

Amplitude is hiring a Senior Technical Success Manager in the United States to own deployment, adoption, and value realization for a portfolio of enterprise accounts in the East/Central region. You will drive the full customer lifecycle from presales through renewal with strong focus on data foundations and AI-driven configuration.

In this role, you will collaborate with Sales, Product, and Delivery teams to translate platform capabilities into growth narratives, manage complex deployments, and

Qualifications

• Strong product knowledge and fluency with customer technical ecosystems.
• Business acumen to understand customer growth levers and priorities.
• Experience leading complex technical deployments and coordinating cross-functional teams.
• Execution-first mindset driving renewals and expansion.
• Ability to translate platform capabilities into growth narratives for executives and technical audiences.
• Excellent communication and stakeholder management across distributed teams.

Responsibilities

• Own end-to-end deployment and outcomes for 40-50 accounts from presales through renewal and expansion.
• Lead deployment planning across internal and partner delivery teams.
• Track portfolio health using AI-augmented signals and mitigate risks.
• Develop and maintain success plans tied to customer goals and run live sessions to expand adoption.
• Build executive business reviews linking usage to measurable business impact and renewal narratives.
• Partner with Account Executives on renewals and expansion; voice of the customer internally.

Skills

Customer ecosystems fluency

Data foundations

Instrumentation patterns

Executive communication

Cross-functional collaboration

Renewals and expansion

Job description

Amplitude is hiring a Senior Technical Success Manager in the United States to own deployment, adoption, and value realization for a portfolio of enterprise accounts in the East/Central region. You will drive the full customer lifecycle from presales through renewal with strong focus on data foundations and AI-driven configuration.

In this role, you will collaborate with Sales, Product, and Delivery teams to translate platform capabilities into growth narratives, manage complex deployments, and