Senior Technical Success Manager, Emerging Enterprise - West Region

Amplitude; Los Angeles (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

Amplitude is seeking a Senior Technical Success Manager in Los Angeles to drive customer deployment and adoption across its AI analytics platform. The successful candidate will manage 25-35 accounts, ensuring customers achieve measurable outcomes through thorough technical support. Strong experience in B2B SaaS and expertise in technical ecosystems are required. This role fosters deep relationships with clients, enhancing their understanding of our platform to boost product engagement and renewals, all within a supportive team culture that values diversity and innovation.

Qualifications

• 5+ years of experience in Customer Success or a similar customer-facing role in B2B SaaS.
• 2+ years leading enterprise software deployments with change management.
• Excellent communication skills to influence various stakeholders.

Responsibilities

• Own customer deployment, adoption, and outcomes for up to 35 accounts.
• Monitor portfolio health and engage proactively to drive renewals.
• Develop and deliver executive business reviews connecting Amplitude usage to impact.

Skills

Business Acumen

Technical Fluency

Delivery Excellence

Ownership of Outcomes Across Portfolio

Prescriptive Customer Guidance

Diagnostic Thinking

Curiosity and Self-Sufficiency

AI Innovation

Education

Bachelor's Degree

Job description

Overview

Amplitude is the leading AI analytics platform, helping over 4,700 customers build better products and digital experiences. With AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster. Amplitude is ranked #1 across multiple categories in G2’s Winter 2026 Report. Learn more at amplitude.com.

Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products and drives more powerful solutions. We strive to create an environment of inclusion focused on psychological safety, empathy, and human connection that allows employees of all backgrounds to thrive.

About The Role & Team

The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitude's customers. The Senior Technical Success Manager owns customer deployment, adoption, and value realization across Amplitude's digital analytics platform. They bring strong product knowledge and fluency in customer technical ecosystems: data foundations, taxonomy, instrumentation patterns, and AI agent configuration. They are execution-first and outcome-driven from presales through implementation, adoption, renewal, and expansion.

As a Senior Technical Success Manager, Emerging Enterprise, you will:

• Own customer deployment, adoption, and outcomes for a portfolio of 25-35 accounts, from presales through renewal
• Lead deployment planning and implementation across your book, e.g.: scoping, deployment plan creation, kickoff meetings, use case alignment, coordination of delivery (internal and partner teams), project reporting
• Track and manage risks and issues across active deployments, driving resolution before they impact timelines or outcomes
• Monitor portfolio health through AI-augmented signals, engaging proactively to accelerate adoption, drive renewals, and deepen stakeholder engagement
• Drive product adoption by running live working sessions, identifying new use cases to expand value, and showcasing new platform capabilities with a view to how they enable customer growth
• Develop and maintain success plans tied to customer goals, tracking milestones and risks from onboarding through renewal
• Build and deliver executive business reviews that connect Amplitude usage to measurable business impact, turning adoption into a renewal and expansion story
• Partner with Account Executives on renewals and expansion, building the value story, coaching champions, and identifying growth opportunities
• Serve as the voice of the customer internally, channeling product feedback, market needs, and customer priorities to shape how Amplitude builds and delivers
• Continuously improve how you operate: develop repeatable playbooks, share best practices across the team, and find new ways to drive customer outcomes at scale

Critical Skills Profile

• Business Acumen: Understands each customer's business model, growth levers, and priorities. Builds a path to value that connects Amplitude's platform to the outcomes that matter most to the customer.
• Technical Fluency: Comfortable with Amplitude data architecture, instrumentation methods, taxonomy design, and AI agent workflows. Able to unlock use cases and guide internal and partner delivery teams.
• Delivery Excellence: Drives deployment and implementation quality across a full book of business. Manages timelines, coordinates internal and partner delivery teams, and ensures every account progresses through milestones on time and to standard.
• Ownership of Outcomes Across Portfolio: Responsible for retention across your territory. Prioritizes time, resources, and attention to focus on the accounts and actions that drive the most impact. Accountable for ensuring customers achieve measurable business results from Amplitude, and for connecting customer outcomes to commercial value.
• Prescriptive Customer Guidance: Sets the standard for what good looks like at each stage of the customer journey. Drives accountability across deployment and ongoing success. Guides customers toward proven approaches and holds them accountable to their own defined success criteria.
• Diagnostic Thinking: Proactively recognizes adoption gaps and technical blockers early and drives creative solutions that get customers back on track.
• Curiosity and Self-Sufficiency: Defaults to figuring things out independently and comes to conversations with a point of view. This role requires someone who runs toward ambiguity.
• AI Innovation: Embeds AI in day-to-day workflow to improve efficiency and customer outcomes. Experiments and shares best practices.

Requirements

• 5+ years of experience in Customer Success, Technical Account Management, or a similar customer-facing role in B2B SaaS
• 2+ years leading enterprise software deployments where change management and foundational data governance were core priorities
• 2+ years managing a portfolio of 20+ mid-market or emerging enterprise accounts
• Experience co-owning renewals and contributing to expansion pipeline alongside a sales counterpart
• Experience training or enabling non-technical teams to become data-sufficient
• Excellent communication skills to influence everyone from a data engineer to a C-level executive
• Expert-level project management skills and the ability to thrive in an independent and fast-paced environment

Nice To Have

• Prior experience with digital analytics, product analytics, or adjacent data/experimentation platforms
• Background in consulting, solutions delivery, or implementation
• Experience using Amplitude as a practitioner

About Amplitude & Benefits

The Company: Amplitude values humility, ownership, and growth mindset, and emphasizes empathy and collaboration.

The Product: Amplitude is a digital analytics platform that helps teams capture trustworthy data, uncover insights, and act quickly to improve products.

Benefits and Diversity Statements

Amplitude provides equal employment opportunities. This role is eligible for equity, benefits, and other forms of compensation. Salary details are provided where applicable by location.

This role is in the California and Washington state regions where specified by law; details follow local regulations. By applying, you acknowledge Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.

Staying Safe - Protect Yourself From Recruitment Fraud: Amplitude will never ask for financial information or payment or for personal information such as bank account numbers during the application process. Any emails from Amplitude will come from an @amplitude.com email address. For more, refer to our privacy and fraud article. Please exercise caution if something feels suspicious.