Senior Technical Success Manager — Emerging Enterprise & AI Deployments

Amplitude; Los Angeles (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

Amplitude is seeking a Senior Technical Success Manager in Los Angeles to drive customer deployment and adoption across its AI analytics platform. The successful candidate will manage 25-35 accounts, ensuring customers achieve measurable outcomes through thorough technical support. Strong experience in B2B SaaS and expertise in technical ecosystems are required. This role fosters deep relationships with clients, enhancing their understanding of our platform to boost product engagement and renewals, all within a supportive team culture that values diversity and innovation.

Qualifications

• 5+ years of experience in Customer Success or a similar customer-facing role in B2B SaaS.
• 2+ years leading enterprise software deployments with change management.
• Excellent communication skills to influence various stakeholders.

Responsibilities

• Own customer deployment, adoption, and outcomes for up to 35 accounts.
• Monitor portfolio health and engage proactively to drive renewals.
• Develop and deliver executive business reviews connecting Amplitude usage to impact.

Skills

Business Acumen

Technical Fluency

Delivery Excellence

Ownership of Outcomes Across Portfolio

Prescriptive Customer Guidance

Diagnostic Thinking

Curiosity and Self-Sufficiency

AI Innovation

Education

Bachelor's Degree

Job description

Amplitude is seeking a Senior Technical Success Manager in Los Angeles to drive customer deployment and adoption across its AI analytics platform. The successful candidate will manage 25-35 accounts, ensuring customers achieve measurable outcomes through thorough technical support. Strong experience in B2B SaaS and expertise in technical ecosystems are required. This role fosters deep relationships with clients, enhancing their understanding of our platform to boost product engagement and renewals, all within a supportive team culture that values diversity and innovation.