Enterprise Technical Success Architect

New Relic, Inc.; Georgia; Hybrid; USD 120,000 - 150,000; Full time

Job summary

New Relic seeks an Associate Technical Success Manager to lead the post-sales technical journey for enterprise customers and drive platform adoption, expansion, and value realization.

You will deliver tailored demonstrations, run PoVs, and map expansion opportunities while building relationships with CTOs, VPs of Engineering, and IT leaders. The role supports a flexible model—office, remote, or hybrid—to empower champions across teams.

Qualifications

• Enterprise customers: drive technical adoption, success, or expansion.
• Strong technical background with sales/customer orientation.
• Experience with observability tools and performance monitoring.
• Familiarity with cloud platforms (AWS/Azure/GCP), Kubernetes, SRE basics.
• Ability to design and execute customer-facing technical roadmaps.
• Excellent communication, able to translate technical topics for developers and execs.

Responsibilities

• Drive onboarding, adoption and consumption with MAPs and milestones.
• Champion technical architecture and run PoVs to uncover expansion opportunities.
• Own enablement and relationships with engineering leaders and sales teams.

Skills

Enterprise focus

Technical & Sales orientation

Observability/monitoring

Technical architecture

Planning & execution

Communication excellence

Education

Bachelor's degree in Engineering/Computer Science or equivalent

Job description

New Relic seeks an Associate Technical Success Manager to lead the post-sales technical journey for enterprise customers and drive platform adoption, expansion, and value realization.

You will deliver tailored demonstrations, run PoVs, and map expansion opportunities while building relationships with CTOs, VPs of Engineering, and IT leaders. The role supports a flexible model—office, remote, or hybrid—to empower champions across teams.